4000 Jericho Tpke Reviews
Showing most recent reviews from verified customers of Sears Home Services
Freezer repair experience
Bruno thought my freezer problem was very funny. He seemed to be totally uninterested fixing the problem and I had to ask if it required him returning. I can't believe this is the Sears I've been dealing with for over 50 years. Most of my appliances are from Sears and many items in my house also, Which I still have & love. Many of my Sears appliances are still working. I am afraid if they stop like my freezer after 40 years I will not have them working because of poor repair attitudes of your repairman
Candida Gartner, Bay Shore, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
0 not good at all 0 star 0
He don't touch anything don't finished anything
Josefina S, Deer Park, NY
Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 21, 2023
Service
The technician did a great job to get my machine back up and running. However, the scheduling of the appointment no human communication I would give a beyond poor. The confusion, the lack of communication, the incompetency of needing more than one technician because my dryer is above my wash machine, which I clearly stated each and every time we scheduled an appointment. I have even gone to PC Richards I will never never use A & S service again. I have even gone as far as talking to PC Richards and telling them with the quality that they deal with. I'm shocked that they would deal with it less than lower standard company as A & S . Again, this is no reflection on the men that showed up to do the work they did their work. They were courteous, but your scheduling and lack of human communication is ridiculous.
Georgeanna V, Brentwood, NY
Customer service response - Hi Georgeanna, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 15, 2023
Waste Of Money
Truly dissatisfied. I paid a lot of money for my refrigerator with the freezer at the bottom. After paying an observation fee for the technician to tell me this is only a temporary fix for around about 30 days, that the freezer will break again!!! And if I want to buy another replacement freezer that will cost me well over $600 or more…what? Fix my freezer!!! That is not fair that my entire refrigerator was extremely expensive to be broken in an instant. Now pay the piper for putting a bandage and not fixing! My problem! After googling, about this refrigerator/freezer at the bottom…this type online has been completely busted within a year or two. Don't buy this refrigerator. And if you do…u will suffer the consequences that I now have to endure. I will never ever have ice coming from my current refrigerator. Give me my money back and will go buy a proper new one without the drama.
Alene P, Greenlawn, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 15, 2023
Technician
Your tech damaged the back of my refrigerator with a knife breaking the ice build up resulting in a hole in my unit.,he was rude and sloppy and I would never accept him in my home again
Mark M, Deer Park, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 12, 2023
Dishwasher
Waited almost 8 hours for him to appear. Did not make it clear what the diagnosis was and why the pump was damaged.
Ada Gracin, Melville, NY
Customer service response - Ada, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 04, 2023
Very Poor Service
Please don't ever send this man,Bruno to my home again. Very rude, nasty, unable to explain to me what is wrong and how it will be fixed. Never said please when asking for a pail or towel. I am glad I was here and not my wife. He lost out on a huge tip. This man should not be working for your company.
William P, Commack, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 29, 2023
