3649 Erie Blvd E Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fixed the dishwasher
Jon is personable and professional and fixed the broken part quickly!
Christina J, Syracuse, NY
5
He was very knowledgeable on the equipment and parts he was very nice to talk to.
Olivia, Syracuse, NY
Great Tech & Quick!
Jon was great, I had to order a replacement part through the manufacturer of my dishwasher, it took some time to get it, and he actually still remembered me when I finally got the part and was ready to get it installed, was great customer rapport. And he installed the part very quickly!
Paul A, North Syracuse, NY
Professional and knowledgeable
Jon did a quick thorough job with the repair. Professional and amiable.
Kathleen P, Marcellus, NY
Best ever
Eric is one of the best service guys I have ever met very experienced technician and very kind
Bobby E, Hamilton, NY
Appliance technician
To me Amel was very informative and I was very pleased with his expertise thank you Amel😁👍
Pauline K, Rome, NY
He finally found the right problem
I have been dealing with Sears since July 31st, with canceled appointments and late showings. The last diagnosis was wrong, and we spent a lot of money on parts we didn't even need. The first technician didn't know what he was doing. Joe came today and figured it out, with no need for parts, just a plugged filter causing reduced cold water flow. Maybe Joe should be training your other technicians. I honestly had given up on Sears because our experience was terrible. So glad they still have technicians like Joe, he is older but much wiser and goes from experience not a book. It is September 4th, and the nightmare is over!
Carol W, Madison, NY
Washer
Went well, hope the washer keeps working. Thanks again for your help
Shelly B, West Winfield, NY
Fridge service call
VERY polite and respectful He immediately saw the issue Then he spent extra time showing me some things to watch for, and removed the ice maker we don't use
Pamela S, Earlville, NY
Maytag Dryer Repair
Joe completed the work quickly and efficiently. The only thing that could have been better was to order the parts before the initial visit. I wanted the rollers and belt replaced, but they came to do an inspection and then had to order the parts, which ended up being the rollers and belt. It took two weeks to complete, which could have been done on the first visit had we been able to order the parts upfront. All in all - the dryer is up and running! Thank you.
Paul P, Syracuse, NY
