2044 Montauk Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service
Arrived early. Very professional and neat. I declined the repair because I thought it was too expensive.
Dorothy C, Riverhead, NY
EXCELLENT Technician
While I think The Sears Master Protection Plan makes its customers wait MUCH TO LONG to get a repair appointment - in my case 10 days without a refrigerator/freezer - when the tech arrived he was WONDERFUL. He totally went above and beyond, to right the problem and I couldn't be more grateful. It seems like once SEARS has your money, you become a low priority in terms of appointments, but fortunately the tech knew his job, was professional, kind and got my Sears Kenmore Elite working again. It needed a new compressor after only 4 years. THANK YOU Brian!
Elaine L, Riverhead, NY
Good serviceman
A good man; a good representative for Sears Corporate Services
Mike G, East Marion, NY
Refrigerator repair
Brian diagnosed the problem ordered parts and fixed the problem while explaining the process along the way. Very satisfied
Larry S, Riverhead, NY
Great service
Your technician was fabulous, professional and knowledgeable. I am very pleased.
Kate S, Southold, NY
GE Dryer Belt Replacement
Alexander was competent and professional, but I would never recommend this service to anyone. The 1st of 2 trips was not required. I emailed the model an SN of the dryer, plus the broken belt diagnosis. Also an 8 hr arrival window is unacceptable. Alexander was fine, the service is horrible. Really horrible.
Jeffrey W, East Hampton, NY
Robert was fine but…
My issue wasn't resolved because although I gave a detailed description of what was wrong, the technician didn't receive that information so he had to come twice but he still didn't have all the equipment needed to finish the job. On top of that he waited a half hour in my place waiting for approval to order the part and then it wasn't approved. So I still have a main burner on my stove not working.
Elise G, Sag Harbor, NY
0
I was told 3 different times that the sercie provider would have the needed parts - this is the third visit to my house this has taken 3 + months - today the third vist again he did not have any needed parts - a TOTAL WASTE of TIME for everyone. The service was HORRIBLE
Catherine C, Orient, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 17, 2024
Alex is a liar !! He has never come to my home!
I have had 5 or more appointments and alex is always " no show" ! I ask for alternate repair man and they keep sending alex. Must be only repair man. I ask for alternative repair authorization and they sent because alex is available!! I am happy if alex come but he doesn't come ! I pay for warranty and you abuse my famil By making us wait many days and by stealing my money!!
Michael H, Southampton, NY
Customer service response - Michael, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 22, 2023
