4000 Meadows Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tech great, service bad
Tech was good and fixed the dryer. Sears is terrible! Have us an 8 hour service window then 20 minutes notice. No phone to call. Everything has to be done online. Not a good service company
Peter M, N Las Vegas, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Unprofessional and Certainly unacceptable behavior from Tech
I would give 0 stars!! This HVAC tech was unbelievably rude and unprofessional. He did not show in the time slot of 8-5 as I was told, he showed up at 5:45 and when I mentioned he was late, his comment to me was "well I'm here aren't I"? He didn't like the questions I was asking so he walked outside and drove away!! Wow Sears, is this OK and condoned by such a large and reputable company?? Times have changed and so are your low standards. Shame.
Maria M, Las Vegas, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 30, 2023
Worst service ever
Never kept us updated Couldn't even send pictures to our warranty company so they could process the claim Called multiple times but never responded by sending pictures Warranty company had to reassign our job to another company Three weeks with no AC in August in Las Vegas My rating -10 stars How do you stay in business???
Wayne K, Las Vegas, NV
Customer service response - Hi Wayne, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 22, 2023
