4000 Meadows Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rude and Abrasive
Technician called and seemed put out that he has to come to my house due to the distance. When arrived, he was abrasive and not very friendly. Didn't tell me what was wrong with my AC nor did he come back inside to make sure my AC was working properly. I had to ask him if he found the issue.
Stephen N, Logandale, NV
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on August 28, 2024
The crew was very unprofessional
The guys came out and said they can't climb up to the ac unit. And they just left the job
Nkosi N, Las Vegas, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 22, 2024
Waste of time
Didn't have a ladder tall enough for a standard two story house....not a new house with say 10-foot ceilings...just your normal two story house...nothing unique or different than every other two-story house in the World.
Jamie, Las Vegas, NV
Customer service response - Dear Jamie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 16, 2024
Ice machine leaks
Definitely : This Technicians Has no experience , for type of issue .
Daysi A, Las Vegas, NV
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 10, 2024
Texh left an hour ago. Washer is still not working.
Tech left an hour ago. He did replace the part in the washing machine, but as far as I know, he never checked to see if the washing machine was working properly. Just tried to wash a load of clothes and the washing machine is still not spinning all the water out. I have been waiting over two weeks to get someone to come out here and I just called and told them to please have him come back today because he's out in this area. If he can't come back today I will call American Home Shield and we'll have to get someone else to come out because I can't play around like this for weeks at a time.
Suzette S, Logandale, NV
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 19, 2024
Did not show up
'tech' did not show up and closed the case when he did not even knock on our door, and now we have to start this process all over again, and Sears is no help. He was supposed to be our first tech out when we began with Sears, and when someone didn't open the door in 1 minute, he left immediately.
Mishel, Las Vegas, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 08, 2023
Dishwasher repair
When he left the dishwasher still did not function. He used the new parts provided. He never checked to see that the dishwasher worked.
Karen S, N Las Vegas, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
Waist Of My Time
I feel if would be a waist of my time to leave a review. The rating should speak for itself.
B H, Las Vegas, NV
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 04, 2023
Not working
The technician is, he didn't fix anything. He just left the machine now working.
Tesfahun T, Las Vegas, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 04, 2023
Washer repair
Washer was looked at on the 31st service man came out did not here any thing sears man called 9/18/2013 and asked about parts and I will have to pay for parts and labor per contract and second aero guy they we're ordering parts had to go buy a new washer and dryer this service was very bad now I have a new washer and the one that need to be fixed pay me for the on I brought
Phillip H, N Las Vegas, NV
Customer service response - Dear Phillip thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on September 19, 2023
