700 S Telshor Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Outstanding
Maurice identified and fixed the problem with our dryer pretty fast. He also did some PM on the dryer, two refrigerators and gave me some tips on how to keep them running better. It wasn't free, but I feel the value I received was outstanding.
Randy Farmer, Las Cruces, NM
Great!
Michael was professional and answered all my questions. He was even early.
Maura E, Las Cruces, NM
Refrigerator
He was very knowledgeable, fast and clean. Good information on the job he did !
Maria B, Las Cruces, NM
Efficient and informative
He was efficient with his work and provided us with useful information to maintain our appliance.
Randy F, Las Cruces, NM
Good
He was here on time he had his tools with him he was prepared he did the job and left and that was that.
Charlotte M, Las Cruces, NM
Great job
Yeah Michael did a great job he checked everything he needed to check the actual part of making appointments that was not acceptable at all but Michael did an exceptional job thank you.
Charlotte M, Las Cruces, NM
Refrigerator Diagnostic
Michael was polite and knowledgeable of the make and model of my old Kenmore fridge, although we expected the technician to resolve the issue and deducting the diagnostic fee from the repair fee, he gave us some advice for finding the correct light bulb to fit our appliance better instead of the generic bulb we had purchased. Thx!
Cynthia O, Las Cruces, NM
Refrigerator not fixed
First, my refrigerator is still not working correctly. No cooling or cold working. The problem has not been fix. Michael is friendly, professional serviceman.
Robert S, Las Cruces, NM
Uhhh
Elijah was good and did just the minimum that he was supposed to do but I was just very frustrated because I had Michael at the same house one hour before Elijah came in and that was ridiculous that I had to stay there for Michael he leaves and an hour later Elijah comes in to do one last appliance it was a waste of both of their times and my time
Charlotte M, Las Cruces, NM
Too busy...
Alonso was not really helpful. States he was only here to "replace" the ice trays mechanism, apparently not to find/fix the real problem, which is the compressor. Stated he "was too busy to submit anything on that". Advised we would have to submit a new claim. Considering that our initial claim was fridge not making ice (now we know that it is because not getting cold enough) you would think it should be included.
Rhonda P, Las Cruces, NM
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 13, 2024
