4601 E Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Homeowner
Michael was very professional and did an excellent job. Thank you
Margret, Aztec, NM
Appreciating Technician's professionalism and knowledge
Michael is very personable yet incredibly knowledgeable! I appreciate his work!
Rocky M, Farmington, NM
Stove & dryer
He told us what was broken. He was very nice and tried to help us as best as he could.
John W, Flora Vista, NM
Homeowner
Very good experience. Only one reason he did not get 5 stars was that he he'd me authored a second document he did not explain.
Barbara A, Aztec, NM
performance
REPAIR IN TIMELY MATTER PERFORMANCE WAS QUICK FIRENDLY TOO
Lathan W, Farmington, NM
Good technician
He was very nice asked if he needed anything
Daniel D, Aztec, NM
I would really like to see Michael…
Met him once when he diagnosed the problem with my washer. Since then, each appointment has been cancelled and/or I missed him. A phone call before he arrives would be appreciated. I am sad that my washer has been broken for over 3 months now. I can't wait for Michael to repair it.
Sylvia O, Farmington, NM
Oven doesn't work
Michael is very nice and quick but when I went to use the stove I turned it on and smelled electrical smell. Then when I used the oven I got a error code F8EO cooling fan set to low .
John M, Pagosa Spgs, CO
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience
Sears Home Services on August 08, 2024
Nice guy but not efficient
Michael showed up the first time and figured out the safety switch was broken. We knew it was likely also the motor but he didn't test that. Visit #2 - I took off work all day and no one showed up. Visit #3 - Michael came and decided that the motor was no good and ordered the parts. Vist #4 - no show and I was rescheduled without any choice. Then within 24 hours, rescheduled again. Visit #5 is on 8/16. It could have been DONE in two visits but is dragging. No wash machine forever. This is ridiculous and no way to contact a person at Sears Home Services. I am having to NOT WORK for every day there is supposed to be a visit. Do it right the first time, do a thorough check and then he can get to more people.
Phoebe B, Aztec, NM
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 10, 2023
Warranty work
The service is terrible the technician has not showed up but "1" time in 16 months. My refrigerator does not work at all and warranty is not worth the paper it was wrote on. Technician signs all work orders and does not show up or answers his phone terrible, terrible service and warranty is worthless. I have called hundreds of times over the 16 months with a promise that it will be taken care of but nothing
Pamela W, Pleasant View, CO
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 15, 2024
