10000 Coors Bypass Nw Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service
Timely and accurate communication when approaching my home for the visit, and grat work identifying an repairing the issue!
Tonya M, Albuquerque, NM
Fixed at last!
Finally after 3 months of disaster after disaster my washer is once again humming beautifully. I couldn't be more pleased. Thank you Bob.
Jean P, Rio Rancho, NM
Owners
The guy was a good person BUT I DON'T WANT TO MAKE A REVIEW AT THIS TIME BECAUSE I WANT TO SEE HOW LONG THE WASHER WILL LAST.I WILL WAIT 30 DAYS AND LET YOU KNOW HOW GOOD OF A JOB HE DID.
Richard C, Albuquerque, NM
Bad
Bad service, intermittent microwave heating. Insisted micro was working. Took 5 to 10 seconds to light up magic light. Finally quit working wanted to charge extra service fee for 2nd trip even though 1st appointment didn't correct the problem. Cancelled service contract money grabbing scheme.
Thomas M, Rio Rancho, NM
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 15, 2023
repair the refrigerator
The tech arrived asking us (the homeowners) what is required to be replaced. After providing the parts, he understood what was required but complained why certain parts were required. It seems that this tech didn't review the notes of the case prior to arriving. After leaving, no further diagnostic testing was completed. within 5 mins of leaving our home, the refrigerator "reset" itself completely.
Niranjan S, Rio Rancho, NM
Customer service response - Hi Niranjan, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 04, 2023
Very Disrespectful
This man was very disrespectful did not even listen or try to understand what I was trying to tell him what the issue was with the washer. He did not even really look to make sure there was any issues. All he kept doing was telling me there's nothing wrong because there's no error code on the front screen. I did explain to him that the issue doesn't happen every single time but it has been happening more often. He assumed that I was lying about the issues with my washer. Then telling me that he is done this 30+ years and he knows and that people tell him stuff all the time that are not true. He assumed that I was lying about the issue. I have no reason to lie about what is going on with my washer. All I want is for my washer to work correctly all the time not only sometimes. I have had other technicians come to my house and fix other issues with my washer that eventually ended up getting fixed not once have I ever been treated that way. All I want is for somebody to truly look at my washer and not accuse me of lying. I had to schedule another appointment to get my washer looked at. If I was able to I would write him a zero because how disrespectful he was.
Monique L, Albuquerque, NM
Customer service response - Hi Monique, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 03, 2023
Dryer still not spinning
The dryer is having difficulty spinning after paying over four hundred dollars for the dryer not to be fixed with its spinning cycle . I have to cycle the dryer twice for clothes to be completely dry .
Jonathan C, Rio Rancho, NM
Customer service response - Hi, Jonathan, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 01, 2023
