4409 Black Horse Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
freezer is fixed
We had to wait 2 weeks for him to come back after he diagnosed the problem the part was shipped here within 1 week and 1 week for someone to be able to come out initially to diagnose the issue. Slow service, but glad he fixed it, and he was knowledgeable on the machine and what to do, so that was good.
Ron C, Egg Harbor Cy, NJ
Online System Notification does not work
I received a message at around 8 am that the service person would be arriving between 9 am - 10:30 am. at 9:30 received another update that they would arrive between 10:18 and 11:35 am. However the only way for me to know this was to continue to click on link in original text message. NO text were received for changes. I continued to check the updates and they continued to changed probably about 6 times. I received a text message at 1:28 PM that the technician was on their way and then received a call at 1:35 PM that they were there. It would have been nice to receive a call at least 15-20 minutes before arrival since the time changed so many times. You are not able to see any movement on the map so not sure the purpose of that. All the technician did was come in and say that the basket was broke and could not be replaced and needed to buy a new appliance. He may have been there for 10 minutes. Your technician may have been good but your notification system is not.
Dana D, Cape May, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Not happy
Your technician never put the vent hose back on and put the dryer back in place. My wife can't do it. Poor Not Happy
Thomas G, Cape May, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 30, 2023
Rude
Tech was rude and seemed like he was in a rush to get out. We unplugged our dishwasher so as not to see the constant blinking. This is the second time this has happened and the first time it seemed to have been fixed but started blinking again 3 weeks later. Hence is calling for help again. While waiting we had to unscrew the dishwasher to pull it out and unplug it. When tech showed up he plugged it back in and dishwasher was no longer blinking. He said there was no problem and told us since we unscrewed the dishwasher and pulled it out to unplug it that we could push it back In and screw it back ourselves. He was rude, condescending and in a rush to get out. We are very unhappy with his service and manners.
Teresa M, Mays Landing, NJ
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 14, 2024
Refrigerator
Technician didn't even pull out the pan to clean it basically said well I called about wasn't within his realm of responsibility
Cecelia C, Brigantine, NJ
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 23, 2024
Dryer problem not yet evaluated
Dryer still not working. According to Brian dryer is appropriately working when not connected to vent. But it stops even when not connected to vent
Trang H, Egg Hbr Twp, NJ
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 26, 2023
Not satisfied at all.
My first experience is with trying to make an appt to utilize my maintenance agreement. Not an easy task. After being sent to 3 countries mind you... i finally give up and accept an appt. Surprised that I got a maintenance appt. for my heating and cooling on a saturday. I said, are you sure a "Sears" tech is coming ? They reply yes. So this saturday i get the text that they are on their way. I see a A & E truck park on the other side of the street a house away. Why? Like I cannot see A&E logo ? I told the tech I moved my vehicle so you could park in front of my house. Please move your truck. He comes in with nothing... not even a screwdriver. My first question to him is. This is supposed to be a heating and cooling maintenance call. He says it's only cooling. He said he could check the heating. I turn the heat on. He opens up the door to see the furnace burners. It's working. That was about it for the furnace. Next step the A.C. So I go with him outside to check the unit. I asked him aren't you going to get the debris out of the system ? He says no. Do you have a garden hose ? Yes as I point to the spigot and the hose. He washes the outside of the unit. Never checked anything. Am I happy with this tech. Absolutely not. I am tired of calling other countries when i should be able to talk to someone in the USA. That is where I live. I would also like to have a tech that is SEARS & sears only. No more A&E or H&H. To get a new clothes dryer per my contract, you left me without a close dryer for over 3 months. This is not satisfactory ! I am done with sears for good. I will try to at least get a sears tech to check the refrig and stove/oven before my contract is up on 1/5/24. Another thing, after keeping a maintenance agreement all these yrs. and now in 2024, you are no longer replacing items per my contract. How convenient is that. That is the reason I persevered with Sears in the first place.
Janet H, Somers Point, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
Kate
Horrible
Kathleen K, Margate City, NJ
Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 05, 2023
Dryer still not working
My dryer is still not working. He problem was in the dryer. They took it apart. So I don't understand why it's not drying. Please send someone out as soon as possible
Antoinette Isaac, Egg Hbr Twp, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 20, 2023
Dryer still not working
I don't have a review dryer is still not working .I don't know why its not working the technicians took the dryer apart. Please someone back out to see what The problem. I paid for the service and I want my dryer fixed. Thanks
Antoniette Isaac11, Egg Hbr Twp, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
