300 Quaker Bridge Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not happy with the service
He gave wrong diagnosis. Its just normal wear and tear.
Srinivasa I, Princeton Jct, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 13, 2023
I Should Have Gone With GE
I have all GE appliances in my kitchen and normally use GE for repairs. I called around and Sears was able to come next day to repair the refrigerator. I decided to go this direction. From the moment I opened the door for the technician, I felt something was odd. He was standing on my porch and it took him a minute to realize I had opened the door. When he finally turned his head to face me he seemed a bit shocked (never had this happen before). I led him to the kitchen and he began to look at the appliance. I hung around for the first few minutes then went into the next room and sat down. I heard him say "Do you have the owner's manual?" At this point I became a bit concerned. I did have the manual and I gave it to him. He tinkered for a bit longer then asked me how much I was tied to the refrigerator because it was going to cost me over $1,000 to repair it. When I aske him what was the problem, he couldn't explain it. He also didn't seem confident the repair would fix it. He asked me to accept a phone call to bill me for the call. Then he handed me a paper towel with the amount of the bill and told me that was my receipt. (I did get an electronic receipt). This was the strangest repair call I have ever had and will not be going in this direction again. I will wait a few extra days for GE. Customers should never feel uncomfortable in their own homes. Disturbing.
Very Concerning, Robbinsville, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 23, 2023
Dishwasher repair
Did not perform the service stating it takes 2 people to performs the task. He should have known prior to coming what the task is and what is required from his side. Right after he left a subcontractor came and fixed the appliance single handed. In 20 minutes.
Ketan P, Princeton, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
Samsung
This service receive an F the problem was never solved. We are being told one thing by the technician and when I call pc Richard I'm told something else. I'm calling better business bureau. Again I give this service an FF x2
Alva G, Trenton, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
