300 Quaker Bridge Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Customer
Was knowledgeable of what he was doing and good customer service
Donna R, Trenton, NJ
Good technician. bad company parts policy
Technician was professional, polite and efficient. Company should produce small replacement parts so that an entire assembly does not need to be replaced because two small parts are broken.
Thomas D, Ewing, NJ
Washer
Good, quick to assist with problem, ordered parts and returned as soon as the parts arrived...
Shawn O, Trenton, NJ
?
I was not happy with the all day window for his arrival. And the fact I couldn't talk to a person thanks Gary
Gary Eckert, Trenton, NJ
Refrigerator
Hi unfortunately our refrigerator is still making the same noise as it was before the tech changed the part. The tech was nice but very disappointed that the problem wasn't corrected. It would be great if we could get a tech out on Friday Aug. 18th instead of waiting until Monday as my fridge is very loud.
Wayne M, Robbinsville, NJ
Time line
Good. If a time was established rather than a full day 8 to 5, the rating would have been a 5 star. Other people need to be at work also
George K, Trenton, NJ
Refrigerator diognastics
The service technician was not engaged didn't take precautions to cover my hardwood floor when pulling out the refrigerator… my floor was scratched .
Theresa K, Chesterfield, NJ
Dishwasher repair
Booked the service, which keep getting cancelled multiple time without informing and taking consent from my side. It got fix, but not working defaulting the last setting for next run. Technician promised he will order other parts and come back again in a week time to fix, and once he left the home closed the ticket. Looks like miscommunication to me on a lot of fronts. Not sure if this home service is even worth it.
Omer A, Princeton, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on August 01, 2024
Inexperienced
Wayne was unable to locate the problem with my refrigerator. He even broke one of the lines when moving the refrigerator. With the assistance of my husband, he found the problem, but was guessing before my husband's input. I expected a highly skilled and experienced person to come fix my refrigerator and got someone who was unsure.
Elizabeth G, Flemington, NJ
Customer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 29, 2023
Horrible fridge not working
I just got an email. He forged my signature. I told him on arrival the fridge is cool today but has not been is inconsistent. Also, the fridge didn't run for a day. He was leaving and asked if he was addressing the fact that the fridge doesn't stay cool. His answer was if it is running today I can't do anything and hummed and walked out.
Robyn N, Princeton, NJ
Customer service response - Dear Robyn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 12, 2024
