3010 State Hwy 35 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Christopher Sansevere
Excellent customer service
Customer service response - Thank you for your positive feedback, Christopher! We're delighted to hear you had an excellent customer service experience.
Sears Home Services on October 23, 2024
Kathy Mak
I had a very good experience with Sears Home Repair. I appreciate their notification system that keeps customers updated with the appointment information and arrival time for service. The technician, Jim, was very polite and helpful with the payment scanning app on my phone. He got the job done quickly and I already see an improvement with the performance of my refrigerator after he repaired it. I was grateful that a repair option was available for an older appliance. Usually, I get told not to bother fixing things and just get new ones. In reality, the older appliances last much longer than the new ones and may be worth fixing.
Customer service response - Thank you for sharing your positive experience with us! We're delighted to hear that Jim provided excellent service and that you're satisfied with the repair and our notification system.
Sears Home Services on October 13, 2024
Eric Guether
Excellent service. Only bump: When I attempted 3 times to confirm on their robot chat that "Yes-The ordered parts had been delivered to my house", their chat app froze. So my Yes response was not recorded and therefore the follow-up appointment with a repair tech could not be confirmed. I immediately sensed that my Yes might not have been recorded, so I called them on the phone. The experience on the phone with a human (across the globe) just to record my Yes was more painful than it should have been. In the end, my washer issue got resolved smoothly.
Customer service response - Thank you for sharing your experience, Eric. We're glad your washer issue was resolved smoothly, and we apologize for the inconvenience with the chat app and phone confirmation process.
Sears Home Services on October 10, 2024
BRUCE SKRILOFF
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 01, 2024
Mini Mini
Bill the technician was efficient and knowledgeable.
Customer service response - Thank you for your positive feedback about Bill. We're delighted to hear he provided you with efficient and knowledgeable service!
Sears Home Services on September 26, 2024
Donna D
This was a long difficult repair and John was able to fix the wall oven without complaining and even had a sense of humor. Took two people to take out the oven to work on. Took awhile to schedule the service but I’m happy with the service today.
Customer service response - Thank you for your patience and for sharing your positive experience with John. We're delighted to hear that he was able to fix your wall oven and that you're happy with the service!
Sears Home Services on September 25, 2024
Nandini
The technician John was very professional and very courteous. He provided exceptional service.
Customer service response - Thank you for your kind words about John. We're delighted to hear he provided you with exceptional service!
Sears Home Services on September 23, 2024
Gladys Tanacredi
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 21, 2024
Jody Sprague
Technician was fine but scheduling is terrible. 4 calls before finally came for product. Does not matter if you have apt for am, pm it is never is slotted time and also cancels completely to another day without any request by the customer. Scheduling does not even take the proper information for product to be repaired. I would not have my job if I operated as they do. Definitely has to be revised.
Customer service response - Thank you for your feedback, Jody. We're glad to hear the technician was fine, but we apologize for the scheduling issues you encountered and will work to improve this process.
Sears Home Services on September 18, 2024
Gregory Nazarian
Knowledgeable professional with courtesy and polite expertise.
Customer service response - Thank you for your positive feedback! We're delighted to hear about your great experience with our knowledgeable and courteous professional.
Sears Home Services on September 10, 2024
