3010 State Hwy 35 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Diane L
Our Technician Jim was very respectful, very knowledgeable and very helpful and an all around nice guy. There should be more men like Jim. Just by loosening a few screws and looking in my Air Conditioner he knew exactly what needed to be done and it was fixed within 5 minutes.
Customer service response - Thank you for your positive feedback, Diane! We're delighted to hear that Jim provided respectful, knowledgeable, and efficient service.
Sears Home Services on April 29, 2025
Robert L
David, my service technician, did an OUTSTANDING job tuning-up my Craftsman Tractor once again this spring ! He has been my trusted Tec for many years now, and he knows my machine very well. He looks for ways to keep my mower running in top shape. I am thoroughly satisfied with his work and highly recommend him !!
Customer service response - Thank you for your positive feedback, Robert! We're delighted to hear that David continues to provide outstanding service and keeps your Craftsman Tractor in top shape.
Sears Home Services on April 27, 2025
mike D
Jim was great.
Customer service response - Thank you for your positive feedback, Mike! We're delighted to hear that Jim provided great service.
Sears Home Services on April 22, 2025
Caryn P
Please be aware that this review doesn’t reflect the technician, Karl’s work. I’ve had a Sears warranty protection agreement for 30 years. While they have come in the past to “fix” an appliance only to not have a part and have to come back, there was a person I could call to figure out what was going on. Now, they are so AI dependent, that once appointments are made, no human could be found. On 4/12 we were notified by text that the technician would be coming at 9, 10:10, 11, 1:01, 2:48, 3:04,4:05 and that he wasn’t coming ! Surprise! Had 14 people coming to dinner the next day and no cooktop. Came on 4/17. Had to order parts. Sears made him come back 4/18 to take more pictures. Then it was decided, it can’t be fixed. So we had to take off 3 days from work which cost me more than a cooktop. Hopefully they will fulfill the agreement and give us a cooktop of equal value. Richard, my AI buddy asked me for the model number of the cooktop 6 times which I provided and I finally ignored him. So far, I have not been able to speak with a human. Good luck with your USELESS AI. Dryer repair was supposed to show up yesterday but came today, just before I had to leave for work.
Customer service response - Thank you for your feedback, Caryn. We're sorry for the inconvenience and frustration caused by the scheduling and communication issues. Please contact us directly so we can assist you further with your warranty agreement and appliance concerns.
Sears Home Services on April 20, 2025
Ralph V
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 15, 2025
Dbad B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 07, 2025
Ellen O
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 03, 2025
James M
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 03, 2025
Claribel R
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 30, 2025
Pamela F
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 25, 2025
