77 Rockingham Park Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Referigerator not maintaining actual temperature
While I appreciate all the hard work, the refrigerator is not maintaining the recommended temperature which is 38 degrees. Its usually above 42. Not sure if the gasket was sealed properly. It would be really helpful if somebody could fix it. We did not have that issue before even with old gaskets. Thank you! Umesh
Umesh U, Windham, NH
Washing machine repair not good
Not good. Unit still hanging. Need another appt Paul J
Paul J, Groveland, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 10, 2024
He lied to us
Jaime said he would recommend a new dishwasher to replace the one that hasn't worked in a year, one that we have been paying good money for years to cover on a protection agreement. Then we found out no, instead he made up some story to his boss about mice, giving him the excuse not to made an extensive repair. If he saw any mice it would have been good for him to point them out to us instead of lying to us. I asked him twice to confirm he would recommend a replacement. Twice he said he would. I'm beginning to think this is some scam Sears pulls when they don't want to replace an item they cover. For months techs have been coming to the house, saying they needed this part or that, which were always on back order. None of them mentioned mice. We are giving Sears one last chance to make this right. Then we are going to the AG's consumer protection office.
Karen F, North Andover, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 09, 2024
Review
Waited six hours for him to arrive, two hours past appointment time. Unable to do repair, told me to call Sears.
Karen F, North Andover, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 20, 2024
Ongoing problem
Not good. Problem was not fixed. All he did was change the temperature on my freezer
Camille G, North Andover, MA
Customer service response - Dear Camille thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. Please email us at [email protected].
Sears Home Services on August 24, 2024
Not enough attention to detail
The first time he came out he gave no indication that he was on his way, didn't ring the doorbell and left even though I was home. This past time he came to visit he did repair the fridge but also put the flex zone to freeze which just caused contents to explode damaging the refrigerator
Matthew D, Pelham, NH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on November 09, 2023
Snowblower assessment
Horrible service. Claimed the gear box of the snowblower needs to be replaced- when according to Sears own website there can be several reason why the blades on the snowblower do not move. And they don't suggest replacing an expensive part. All this guy did was turn on the snowblower and did nothing else for determining what the issue is.
Mary Mitchell, Haverhill, MA
Customer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 17, 2023
Lost some $ waiting
Didn't arrive at appt, called at 5pm, the end of the window saying that Best Buy shouldn't have scheduled him, they need whirlpool.
David L, Andover, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
