50 Fox Run Rd Ste 74 Reviews
Showing most recent reviews from verified customers of Sears Home Services
do not understand what is wanted in this block
Called and said his approximate time of arrival - arrived on time. After checking why the refrigerator was not working, but the freezer section was working, he explained in detail to both me and my son-in-law, who I got on the phone, what the problem was and how it could be corrected. He also checked out other things that might be wrong now or in a short period of time with an 11 year old refrigerator. Extremely pleased with the service.
Joyce W, Portsmouth, NH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 15, 2024
Tim was great, A&E was a TERRIBLE experience.
Timothy was excellent, the problem was the A&E company and their useless customer service. I would never recommend this company to anyone! 800 number is worthless, probably on purpose.
Kevin C, Durham, NH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 21, 2023
Frauds
You sent one man out to diagnose a microwave that requires two people to dislodge for a thorough analysis. You are frauds.
Virginia T, Dover, NH
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 11, 2023
Repair of refrigerator
I got 3 estimated arrival times when he finally showed up at 2pm He replaced the gasket and now I have frost building up all over my freezer. I was told they are coming back in 2 weeks to look at it again. it was a brand new refrigerator and that is the fourth time someone has been out to repair it. the condensation is still there. I do not want another repair man to come out I want a refund. I do not want another GE product
Barrbra B, Farmington, NH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 05, 2023
Refrigerator
We need someone to come back, the problem still is NOT FIXED the refrigerator still is not getting cold enough
Ivan C, Kittery, ME
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 04, 2023
Awful
This guy was awful. I never did anything to damage my machine. I am not the first person to have this issue. The internet has a lot of people complaining. The repair tech was accusatory and mean. Why did I pay to extend the warranty just to not have it covered.
Kevin J, Berwick, ME
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 26, 2023
