7424 Dodge St Reviews

Waited all day , but figured out the problem. Cleaned all dryer vents out inside and out. Was polite and efficient. 👍🏻

Service technician was nice but it seemed his main concern was the deductible and not customer satisfaction.

Kevin was actually good . I was EXTREMELY disappointed in the lack of communication with the tracker saying he would be here by 10am and he did not show up until 2:30! I called and talked to customer service at 11:30 and was told he would contact me with an update but I heard nothing. So disrespectful and rude to me as a customer! I’m amazed our warranty company would contract through Sears considering their disrespect of their customer. I will certainly pass on my experience with this lack of good customer service.

It has been a week already without a fridge. Two different contractors have come. And we are still waiting for the fridge to be fixed. Why is this taking so long when the first contractor told you what the problem was day one. Now we are hearing through an email it could be another week before it is fixed. Certainly not getting our money’s worth after paying for all of these years.

Repair guy was great but it took over a month to get the parts which is unacceptable. I found them online from a dozen sites but Sears just couldn’t get them. Do better.

Worst experience ever. They bumped me at 3:58 pm today and reschedule for 1/27. They will not correct anything. Been on phone for 57 minutes now.

The service department scheduled us for a repair and we’re supposed to be here between 8AM and 5PM. At 4PM they called to let us know they wouldn’t be out for another week! Customer service was all automated and no one was willing to help. If the workers are at thier max hours, you get bumped to the back of their line. You are better off learning appliance repair yourself.

Had to go through Sears for a warranty repair on my Frigidaire freezer. Terrible communication, can't get ahold of a real person. Automated messaging is terrible just a terrible experience would not recommend.

Dryer was fixed in a timely manner and was great. 2 days later though, the air duct that the lint trap sits in fell off, inside the dryer. I called first thing Friday morning and they said it would be Monday before someone could come out and fix it. With the money charged for labor, this should have been done correctly and should have had someone come out to fix right away. I ended up just fixing myself, as laundry needed to be done. Updated later in the afternoon, he didn't even pit the screws back into the vent. I know they were in there as I had taken off the whole front before. I am changing my review from a 3 to a 1. Ridiculous!! How do you have extra screws and not figure out you missed something??? I would not use them and would use a more reputable repairman.