3500 Oleander Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
As a helper
Todd was polite and really didn't work on our washer. He asssted in helping unstack and restack the dryer and washer.
Roger B, Supply, NC
Poor appointment time
Stephen completed the job, that his company supposedly pushed onto him last minute and he had to travel so far for. We had an original appointment set up for last Thursday with a crazy time window of 8-5, of which was cancelled at 4:20pm to be pushed off to yesterday with another 8-5 window time frame...and Stephen called me after 5 to confirm he would be at my house in 20 min...hmm, I guess my time is not as valuable as Sears.
Gina P, Wilmington, NC
Unintentional mistakes do happen, and can be costly
Tech very polite and seemed technically knowledgeable. Nonetheless, his careless administrative error nearly resulted in me losing coverage for total replacement of what was actually a covered item! My repair was for a "refrigerator only" appliance. During his visit, he erroneously reported to the warranty company that it was a "freezer only" (which would NOT be covered by my contract). The warranty company then eagerly initiated their administrative process which denied any coverage. Before tech left I was incredulous at the denial and soon we both realized that the denial was apparently entirely due to his inexplicable incorrect reporting of my unit as a "Freezer only" when, it was obviously a "refrigerator only" appliance which is 100% covered. Realizing his mindless (and unintentional) error, he then recontacted the warranty company in an attempt to correct his error. I now have to sort through the mess of communications from an easily confused warranty company who now has two conflicting processes going and is sending me inconsistent emails.
Robert S, Wilmington, NC
Dishwasher
Dishwasher was left not operational with new issues because of poor service.
Timothy B, Holden Beach, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 01, 2023
Service
Dishwasher door will not close and spring assist doesn't work. Can't wash dishes!
Timothy B, Holden Beach, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 31, 2023
He did nothing
He said to turn off the fridge for 2 days and turn back on to reset.
Dorothy M, Wilmington, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 30, 2024
Not satisfied can't reach a human
The tech was nice. I thought he had fixed my microwave. But 45 minutes after he left I attempted to use the microwave and it again tripped my breaker switch. I attempted 5 time to get a person through customer service but each time the phone disconnected. What does it take to get a human on the line. I waited 5 days to have my microwave fixed. A technician so call fixed it but it's still not working. Signed disappointed.
Antonio R, Bolivia, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 11, 2024
Refrigerator repair
Tech wanted to double bill for service fees When original repair did not repair issue within 30 days. The issue is still bad and technician left after I waited all day, without repairing my refrigerator
Rodney H, Winnabow, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 06, 2024
Appliance was not on their list
This one star rating goes to the company, not to the technician as he was a very nice man. I had provided Sears the name brand of the appliance, the model number, and the serial number along with the error codes. When the technician arrived, he was not relayed any of that information and found that Sears does not work on the Equator brand. Big waste of time and money for everyone.
Adam J, Carolina Beach, NC
Customer service response - Dear Adam thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 25, 2024
No service
Within a few minutes the technician said he would not service the refrigerator because he could not read the label/tag even though I had all the original books and papers from this refrigerator laid out on the counter. It seemed that he was not interested in servicing it since it is a 27 year old appliance. Since his visit, it has been serviced and fixed by another company. We will never use Sears again and will discourage our friends and neighbors from using them too.
Danny L, Southport, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
