6910 Fayetteville Rd Ste 400 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator repair
Our email said parts were installed. No parts were installed; they were picked up and returned. We were forced to our have a new appliance after thirteen failed service calls to repair it.
Pamela M, Apex, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 12, 2023
Philip
My washer is not working right! What repair were done to it on September 01, 2023 Too many problems with it in the past 30-60days I need it work normally Please do a thorough check once again Do not hesitate to call me with any questions at, (704)968-4788 I am very disappointed and unhappy with the service Thank you!
Shailesh A, Chapel Hill, NC
Customer service response - Hi Shailesh, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on September 02, 2023
terrible customer service scheduling
Benjaimn was fine once he got here. Appointment was for 8/9. All day the time kept getting pushed back and finally resulted in a no show with no notice. Instead of rescheduling the next day, the appointment was rescheduled for 8/11. That appointment also kept getting pushed back; but, eventually the repairman showed up. The Sears phone service is terrible. It does not allow you to talk to a live person. Avoid Sears repair service if you can.
J M, Cary, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 11, 2023
Issues with Refrigerator.
He came in, it was supposed to be a follow up visit, but he left as soon as he found out that there are no trip changes.
Syed S, Cary, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 09, 2023
Did not fix the problem
The technician did not fix the problem and ended up wasting our time, kids + family is unhappy. I had to arrange for portable fridge. The issues are still unresolved.
Shrikant P, Apex, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
Oven not working
The one day the technician come the oven works. Technician tells me I do not know how to work my stove that I have had for 7 years and I need to remove the foil I have protecting the bottom of my oven. Wait of time and day. Especially since sears do not give you a 2-4 hour window... 8 hour window. He was on Google or his phone and did nothing to my stove I hadn't done. I bet my oven will not work tomorrow.
Tanita N, Durham, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on July 27, 2023
