1620 Guess Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great Job!
Barry did terrific job in diagnosing and correcting the problem with my heating/cooling unit.
Robert W, Durham, NC
Ignacio
Great service, friendly and efficient!! He was quickly able to resolve my issue.
Nichelle H, Durham, NC
Jack Singer
He is terrific and knowledgeable plus polite. Hopefully the new part will work
Jack S, Durham, NC
He dishwasher fix
Professional and quick, thank you again, even coming all the way from Burlington
Chris B, Roxboro, NC
Timothy was Great
He came in our home and was very courteous and took care of our dryer problem.
Kevin B, Hillsborough, NC
Timothy
Tim was nice and communicated the issues to me. Repaired washer quickly and at a reasonable cost. I highly recommend Sears and Tim. Thanks. David F
David F, Creedmoor, NC
Above and beyond: my tech is safer bc of his advice.
Edmar was great: I had a lot of questions about my refrigerator, how it failed, and how to prevent failures (i.e., new refrigerators need surge protectors so that power surges don't break their computers!). Edmar patiently and clearly answered all my questions, which made me feel great about his visit. Not every tech is a good teacher (or even a willing teacher) but Edmar is tops. I think he's an "above and beyond" person, and I'm glad I got to see him for my diagnostic visit and for my repair visit.
Phil M, Hillsborough, NC
KitchenAid Heating Element Replacement
Start with the bad I don't like that Sears give you an all day window for a service technician to show up. Basically I had to waste a whole day waiting for my technician. The good my Service technician was Ignacio. He showed up and was very helpful and friendly and diagnosed the issue with our range. He have the quote and I asked if he had the parts on his van. He went out got the parts and came back in to replace the heating element.
Nate L, Hillsborough, NC
Oven repair
It was a long process, but finally was repaired today. Ready for Christmas.!
Katie S, Hillsborough, NC
Service Order # 11428481-results unrepairable
The technician looked over the refrigerator, went to truck and brought back a T-square. Went back out to truck for about 10 minutes came back in and ask for my signature. I ask what the diagonis was and he replied, "It's unrepairable". And the company would contact me in a few days.
Betty J, Oxford, NC
