1002 W Cumberland St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marilyn L
Great service! Repairs were done in a timely manner. I called and made my request and the repairs were done the same day.
Customer service response - Thank you for your wonderful feedback, Marilyn! We're delighted to hear that you received timely service and that your repairs were completed the same day.
Sears Home Services on September 12, 2024
Mattie W
The technician was very thorough and knew exactly what to do.
Customer service response - Thank you for your positive feedback, Mattie! We're delighted to hear that our technician was thorough and knowledgeable during your service.
Sears Home Services on September 05, 2024
Stephanie D
Our washer required a new drain pump. Our service technician was friendly and professional. He made the repair in no time at all. We are happy with the service and will use again in the future.
Customer service response - Thank you for your positive feedback, Stephanie! We're delighted to hear that our technician provided friendly and professional service, and we look forward to assisting you again in the future.
Sears Home Services on August 18, 2024
Helen M
Their service was very fast and efficient, in respect, that the parts had to be ordered. It took about three weeks. The experience makes you appreciate an appliance that provides you with an easier method to accomplish home tasks, though.
Customer service response - We appreciate your understanding and patience regarding the time it took to get the parts. Thank you for recognizing the efficiency of our service once everything was in place.
Sears Home Services on August 06, 2024
Christie S
Very knowledgeable and polite
Customer service response - Thank you for acknowledging our team's expertise and manners. Your feedback is greatly appreciated!
Sears Home Services on July 28, 2024
Jacki V
John was very prompt and professional
Customer service response - Thank you for sharing your positive experience with John's prompt and professional service. We appreciate your feedback!
Sears Home Services on July 02, 2024
Pedro F
Technician was prompt and courteous. Fixed my issue with my washer very quickly!
Customer service response - Thank you for your positive feedback; we're glad our technician could resolve your washer issue efficiently!
Sears Home Services on June 19, 2024
Dave D
The problem is not fixed. I need Phillip or someone back to fix. It’s in the electrical control panel not plumbing
Customer service response - I apologize for the confusion and inconvenience. We will send Phillip or another technician right away to address the electrical control panel issue. Thank you for letting us know.
Sears Home Services on June 16, 2024
Irish H
The tech was great. Solved the problem and he was very pleasant.
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear our tech was able to solve your problem efficiently and pleasantly.
Sears Home Services on June 13, 2024
Aubryn M
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 11, 2024
