9571 South Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sheron A
The technician Kareem was great! He explained their policies and he was compassionate and had good customer service skills. I actually feel sorry for him because I hate it when great people have to represent poor companies and brands. My Kenmore fridge is under warranty for the compressor (10 years) which means nothing because Sears won’t work on it. The compressor is by LG and they sent me back to Sears so how do I get the money that I’m owed for replacing my own compressor or buying a new fridge??? Your guess is as good as mine because the loop between the warranty line and the service line is never ending and when the people get tired of talking they just send you to AI…one lady even added insult to injury and gave me the number for med alert (she should be fired). The cherry on top is that I still had to pay the $129 today but I’m coming back for everything I’m owed!
Customer service response - Thank you for your feedback, Sheron. We're glad to hear Kareem provided great service, but we're sorry for the issues you've faced with your warranty. Please contact us directly so we can assist you further.
Sears Home Services on April 22, 2025
Demetric H
Very confident and knowledgeable technician
Customer service response - Thank you for your positive feedback, Demetric! We're glad to hear our technician provided confident and knowledgeable service.
Sears Home Services on April 20, 2025
Senaide M
Tech was great! He ordered the part, then completed repairs needed quickly! Great job!
Customer service response - Thank you for your positive feedback, Senaide! We're glad to hear our technician provided great service and completed the repairs quickly.
Sears Home Services on April 17, 2025
Claudio R
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 13, 2025
Linda A
Robert was friendly, timely and efficient. Fixed my washer/dryer combo in short order.
Customer service response - Thank you for your kind words, Linda! We're glad to hear Robert provided friendly, timely, and efficient service in fixing your washer/dryer combo.
Sears Home Services on March 23, 2025
Margaret F
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on February 12, 2025
Nubia C
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on January 27, 2025
Zach N
Andrew was an awesome technician, very knowledgable and fixed our washer quickly. And he was personable too!
Customer service response - Thank you for your kind words, Zach! We're glad to hear Andrew provided knowledgeable and personable service while quickly fixing your washer.
Sears Home Services on January 15, 2025
Gwen A
He was excellent and professional
Customer service response - Thank you for your positive feedback, Gwen! We're glad to hear our technician provided excellent and professional service.
Sears Home Services on January 13, 2025
Cindy J
Excellent service. The washing machine was repaired quickly and the technician was very nice & polite.
Customer service response - Thank you for your kind words, Cindy! We're glad to hear our technician provided excellent service and quickly repaired your washing machine.
Sears Home Services on December 16, 2024
