1 S Tunnel Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jan R
He was very pleasant and knowledgable - Came from a long distance also
Customer service response - Thank you for your kind words, Jan! We're glad to hear that our technician provided a pleasant and knowledgeable service despite the long distance.
Sears Home Services on October 29, 2024
Michael D
Very nice Gentleman.
Customer service response - Thank you for your kind words about our service. We're glad you had a positive experience!
Sears Home Services on October 27, 2024
Mary B
Very knowledgeable, kind, and professional!!
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 23, 2024
Cynthia B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 22, 2024
Donnie W
Bryan was Very knowledgeable and very fun. Explained to everything in a professional yet understandable manner. Figured out the problem, fixed it, and went on his way. Texted me to make sure everything was fine. Let me know if I had any problems just give him a text and he would direct me to what I could do. I really believe he went over and above what he had to do. Did a great job.
Customer service response - Thank you for your wonderful review! We're delighted to hear that our technician provided a knowledgeable and enjoyable experience while effectively resolving the issue.
Sears Home Services on September 18, 2024
Linda P
Nick communicated well & fixed my stove problem
Customer service response - Thank you for sharing your experience with Nick's service. We're delighted to hear he effectively communicated and resolved your stove issue!
Sears Home Services on September 12, 2024
Trena R
The young man,William, was very nice and polite and friendly. He had to come twice but he finished nicely
Customer service response - Thank you for your kind words about William and our service. We're delighted to hear that he provided a friendly and thorough experience.
Sears Home Services on September 10, 2024
Trena R
He was a very nice young man
Customer service response - Thank you for your kind words about William and our service. We're delighted to hear that he provided a friendly and thorough experience.
Sears Home Services on September 10, 2024
Charity B
Nick was a really nice and polite guy. He is very knowledgeable and answered all of my questions honestly. He had our stovetop changed out very quickly, and I would definitely use him as our technician in the future! We also had another technician named William and I give him 5 stars as well! We had a very good experience with both technicians, and I highly recommend both of them!
Customer service response - Thank you for your wonderful review, Charity! We're thrilled to hear that both Nick and William provided you with such knowledgeable and polite service.
Sears Home Services on August 26, 2024
Phebe W
Lawrence (Larry) arrived promptly after sending me a couple of texts letting me know when to expect him and that he was on his way. I explained to him what had been going on during the year when the fridge was still under the (worthless) Whirlpool warranty-- five separate repairs with replacement and adjustment of almost the entire unit. He was sympathetic and told me what I already knew -- that the fridge was unfixable and needed to be replaced -- something Whirlpool refused to do. Larry took pictures of the inside of the fridge and called to tell the "powers that be" that the fridge cannot be fixed and must be replaced -- something he could not do when he was here on 8/17 because it was a Saturday. Larry told me I should get information in a couple of business days about getting this appliance replaced.
Customer service response - Thank you for sharing your experience, Phebe! We're glad to hear that Larry provided such prompt, professional, and empathetic service.
Sears Home Services on August 18, 2024
