2600 Beach Blvd Ste 67 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not a very happy Technician 👨🔧
He was very rude . Very unpleasant to deal with. I asked questions and he actually acted like it was a bother to ask him anything. Left his trash in my laundry room . He's needs an education on customer service. I am thankful my washer is fixed . Thank you. Maybe he was having a bad day. But It was the beginning of the day.
Jana B, Diberville, MS
Customer service response - Jana, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 26, 2023
Washer Repair
The first day scheduled they were a no show. Today they came out and said it was a plumbing problem. Really? I don't know anymore.
Leslie R, Mobile, AL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 25, 2023
Absolutely horrible service
Did not fix my dryer. The first person that came out was apparently supposed to fix the dryer but fixed the washing machine. A man came out today to fix the dryer or at least I thought but turns out he only has a ticket for the washing machine which is fixed. He turned on the dryer and said there is definitely something wrong with it but he can not fix it because his ticket states to fix a washing machine. This is the third time someone has came out now I have to try and get someone to come out for the 4th time. To top it off you can't even talk to an actual person it's an automated machine.
Talia H, Gulfport, MS
Customer service response - Hi Talia, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 21, 2023
Air conditioner
When he got here my air was fine, he cleaned it. It is now 230 am ! It's hot! My air has been running continuously for hrs. It's 80 degrees. In my house I suggest you send someone out here early in the Am .
Darla B, Carriere, MS
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 12, 2023
Unsatisfactory
He never showed up between 8-5. He did call at 7 pm. Said he was on his way. I said never mind. Lost a whole day because of no communication. Need to reschedule and make sure the tech will be here between 8-5. Also a 9 hr window sucks. This needs serious improvement.
Rich W, Ocean Springs, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 11, 2023
Disappointed
Charles called to say he would be to my house within the hour. He showed up yes. He "worked" on it Yessss. He didn't call to say what was wrong to begin with. The refrigerator is still throwing codes and the back wall is freezing up like it's been doing. Clearly it was NOT fixed after waiting 6 weeks for this.
Jessica C, Vancleave, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 03, 2023
