3 Mid Rivers Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Best experience ever
Scott is not only professional he is courteous, caring and provides exceptional service. After having a tech out to identify the issue and order parts I waited over a week for an appt. Scott was scheduled to visit at 7:17pm!!! The messages said service is 7am-4pm but this poor guy is doing his best to get to everyone. When he called me I had an evening board meeting and was not going to be home and he said he could try to reschedule me for two days later. After hanging up I received a rescheduled date for over a week later. I tried rescheduling only later dates were available. I tried calling but no humans are available. It was ridiculous. Scott followed up the nExt day telling his scheduling team I needed to be added back and he came by at 5;20pm to put the new part in, test the machine etc. I am so grateful for Scott to have empathy with my delayed service. I know not having a dishwasher is a first world issue but the terrible service scheduling is ridiculous. Scott made this a happy ending and without Scott this service call would have been canceled.
Andi, Missouri
Service call
Very knowledgeable and more than willing to resolve my problem! Really nice man!
Carol Hill, Warrenton, MO
Daniel
Excellent service in diagnosing our microwave problem. Professional, courteous and personable.
John R, Hazelwood, MO
MT III
We were very pleased with technician. He has great experience.
Malcolm T, Saint Peters, MO
A+ service
Scott was professional and on time. He knew what he was doing.
Mario F, Saint Peters, MO
Tractor repair
Very nice to talk too and very knowledgeable and very helpful to show me what was wrong
Jim S, Florissant, MO
Technician
Gregory is knowledgeable and professional. I told him the problem, he knew exactly what to do.
Sara G, Florissant, MO
Service
Gregory was nice, efficient and got the job done. Great job!
Audria Daggs, Florissant, MO
Professional and Efficient
5 stars to Scott only. Not Sears. Scott was professional. He called before arrival, was efficient in repairing my appliance, friendly, and respectful. Sears however was disrespectful of my time. Allowed me to sit home all day waiting for repairs only to reschedule THREE TIMES and waste my days when I had other priorities. They need to improve their scheduling tactics.
Theresa W, Troy, MO
Great
Very knowledgeable, professional and polite. I was very happy with his help.
Vicky K, Foristell, MO
