3 Mid Rivers Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Thor
Rick was great but your scheduling and delays are terrible
Mark S, Wright City, MO
Freezer fix
Very professional! Very friendly!! Knowledge in what was called for to fix the freezer.
Paula G, Elsberry, MO
Washer repair
Very professional, gave me options including A Sears credit card to cover cost.
Paula S, Florissant, MO
Joe Pecoraro
Rich checked out washer and it didn't leak at this time.
Joe Pecoraro, O Fallon, MO
Refrigerator repair
Great job! Very nice and explained well what he saw going on with the refrigerator
Brad F, Troy, MO
Repair visit
Please shorten the window of appointment. Such as 7am to noon. Noon until 5pm.
Karen M, Bridgeton, MO
The Repair Service
No complaints whatsoever about technician Roger he was wonderful. My issue is you give someone an 8 AM to 5 PM window which is ludicrous people need to have a four hour window not an eight hour window, and despite two phone calls in with a request for them to come today in the afternoon. I still got a call at 7 AM that the technician was in route and he arrives at 8 AM. Guess I shouldn't have been surprised as the first technician Adam that came out told me even though he specifically put it on the order for today's repair to be afternoon and despite the fact that I called in and confirmed that I needed afternoon this week and waited on hold forever while she sent the orders through to dispatch, and he said most of times they don't go by what you request, they go by what they want. Also I asked for them to call me on my cell phone to let me know they were in route again they failed, they called on the home number which I asked them not to do. If you can't respect, peoples daily schedules and people's request to make things easier on them that's very very distasteful. So in summary again, the technician was wonderful the service dealing with Sears, absolutely terrible! They also the first technician had forgotten to order a belt for my repairs. Luckily, Roger had one on his truck and was able to complete the job.
Alice B, Godfrey, IL
Terry P Home owner
He was very friendly and explained everything he was doing, and what the problem was with the dryer😊
Theresa P, Hazelwood, MO
Great Customer Service
The company kept me informed of the process, let me know what to expect from the tech. Explained that the tech would ask about my issue with my appliance so he can be prepared on what tools to bring. The technician called as stated asked about about the issue I was having and told me he was on his way, got here on time as promised. The tech did a thorough job.
Crystal W, Hazelwood, MO
Job well done
Did a great job fixing the problem quickly and was courteous.
Suzanne A, Florissant, MO
