425 Rice St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator fixed
Jeff was a great help. Glad it's done now. Thank you.
Bridgid B, Saint Paul, MN
The Right Choice
He was Awesome. Very professional. On time and courteous. Took time to explain the problem and the fix.
Jan E, West St Paul, MN
Dryer repair
My technician was courteous, prompt and fixed my issue. I am very pleased.
Rebecca B, Saint Paul, MN
Refrigerator
He was timeless. Knowledgeable. My problem was resolved.
Blanche N, Saint Paul, MN
Refrigerator freezer icing up on the outside wallls
The technician came to install a kit from that was sent from whirlpool. They knew about this issue. Our technician had never done this before, so we had to study up on it before he could put it in as good as he did good job as he could. After he left, we noticed that the fan was really loud and now when we go to the refrigerator and open the door, we can hear the fan winding down, we let it sit for a couple days and we still have the same issue. It's icing up on the sides and bottom of the freezer.
Catherine S, Newport, MN
Fixing dryer vent
This person did an excellent job and showed up near the top of the work span
Rebecca B, Saint Paul, MN
Bad Scheduling
Allen was great. What wasn't great was your scheduling. Sat around all day Tuesday waiting for the appointment that day. Rescheduled for today. Had to stay home missing a meeting today. What's with this 8-5 slot. People do have things to do other than wait for the repairman. The Cable guy does better than that. They have 2 hour slot.
John M, Cottage Grove, MN
Sears home service review
Bush is a competent and respectful technician. However, based on Sears home service policy, I needed to be available for 8 hour window of time. It took 2 sessions of time which meant 16 hours of potential unpaid work. I believe this practice is poor customer service. When I attempted to call Sears home service, the only contact I was able to make was either through the computer or an automated phone service. The other problem is that the review is only allowed for the service technician not the structured process. This places the technician in a very vulnerable position, especially when it is the structure not the technician that is problematic.
Barbara G, Saint Paul, MN
Great Job!
I received multiple reminders for this call, which was a bit of overkill but better than no communication. The last one included a link to check my tech's progress. It said about 3 pm both times I checked, but received a call from Allen at a quarter to 11. He said he'd be here in 10-15 minutes, explaining that his schedule got rearranged. It worked fine for me but that tracking feature was pretty useless. He showed up on schedule and was polite and courteous, but not particularly friendly. He got right to work and had the problem diagnosed (a glog in the drain and a piece of glass in the pump) and fixed in just a few minutes. I asked him to save the glass and he did, but he also left a clump of nastiness that I assume was the clog in my sink. Also left puddles of water on the floor. Not serious but also not pleasant. Overall, very pleased. Thanks, Allen!
Milita D, Hastings, MN
So so customer service
Our technician fixed the refrigerator but was not focused on customer service. He left a mess on the floor for us to clean up and did not remove the old pieces from the refrigerator.
Jodi P, Woodbury, MN
