35000 Warren Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Your system needs a lot work
With regards to Jason D. he completed the repaire very quickly. When scheduling this appointment I requested before 10 am he did not show until the after noon. The reason behind asking for before 10am is because I had an appointment Saturday NO CALL NO SHOW! My whole day was spend waiting for the repair tech. When I called the office, it was a automated service that could not help me with ANYTHING! When the repair was made I asked about the residual damage that was cause from the bad part I would have to call the same number that offered ABSOLUTELY NO HELP! This problem, mold in the refrigerator and rust water has been brought many of your tecks attention with NO RESOLVE FOR 5+ years, untill Jessup came about 2.5 weeks ago. The shelves are rusted and they mold and the bottom of my refrigerator is stained with rust. It is 6 years old and because of quality it looks 20 years old all the plastic is cracked or broken. COMPLETELY DISSAPOINTED IN THIS KENMORE ELITE REFRIGERATOR AND THE MASTER PLAN WARRANTY THAT I PAID TOP DOLLAR FOR
Sarah H, Belleville, MI
Dishwasher repair
Joseph was very pleasant and knowledgeable, was a pleasure having him out
John M, Westland, MI
AC repair
He needs training on how to deal with customers.
Khurshid Q, Canton, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 31, 2024
cloths dryer
seth did a fine job of locating the problem , but he bent my gas line while moving it around which caused a gas leak . I am now stuck with having to pay somone to replace it . should he or did he report this to his superiour ? is this proper procedure ? Should I have to pay for the replacement line ?
Greg G, Westland, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 12, 2023
Home rpair
It was a total rip off. Your service tech without looking any further recommended to buy new refrigerator. It seemed he was not interested in doing any work. He took money and ran. Total garbage.
Mike A, Canton, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 02, 2024
Very satisfied !!!
Dennis was friendly, knowlegeable and most of all patient over a confusion of the pending work order.His work was done swiftly and he was very careful with my dryer. We need more technicians like him.
Mark C, Westland, MI
Customer service response - Dear Mark thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 27, 2024
No communication
Mr. David Q missed his schedule appointment time. The scheduled appointment time was between the hours of 8am-12noon. Mr. David contacted me via telephone at 1:30pm stating one of his appointments ran over and he was on his way., at which time I had already left home. Mr. Q failed in communicating with me and then in the comment on my receipt he stated customer declined service, which is a false statement. Mr. Q did not show for his scheduled visit.
Iesha W, Garden City, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 06, 2024
Refregerator not working
Select Home Warranty has given us a hard time. We made a lot of calls to get the refrigerator fix. The parts needed finally came after two weeks. The technician from Sears said they are not needed because the problem is with the inverter. The technician left, and after 24 hours, there was no sign of the refrigerator working.
Majid K, Canton, MI
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 06, 2024
Washer
Washer still making loud noise and drum is rubbing clothes aren't adjadating right.
Russell S, Westland, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
waste of money
Did not pull out refrigerator to make a diagnose of what's wrong. Waste of money and time
Gwen R, Belleville, MI
Customer service response - Gwen, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 04, 2023
