14100 Lakeside Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maintenance check from extended warranty
Seth was very professional, polite & gave some hints. Problem was I called to have a maintenance check & clean vent inside dryer. As I have had this done from your company many times during the years this was the 1st time a tech didn't have a small vacuum to properly clean lint, etc. Was told his was broke & company didn't replace yet. I had to get my vacuum to clean better & I used a cloth to get the rest. When did this become the customers job I was thinking. I am a senior but wanted a thorough job so I helped.
Eileen N, Sterling Hts, MI
Nice guy
James was nice and very knowledgeable...the only criticism I have is that he had a difficult time with his phone...he needs a new phone so he can keep up.
Andrea N, Chesterfield, MI
X
Fix the appliance very quickly but then my well had a problem
Doug W, Washington, MI
David's great seats you suck
I'd give him a five but Seats your service is horrible I will never use you again.
Marcia P, Shelby Township, MI
Left without prooving if appliances work
The appliance did not find working when we checked, technician left without calling us and checking with us. We stepped in home for some work.
Aniket K, Rochester, MI
GE cafe fridge
Jalen was not very knowledgeable for the he cafe refrigerator he did try I give him credit for that
Elaine C, Washingtn Twp, MI
Don't call Sears Home Service unless you are rich
Parts and labor for repairs, even simple minor ones, are extremely overpriced. It's not worth. They will try to sell you extended warranties and do not reveal the entire cost of the job up front. Joe, my repair man, did what he was supposed to do but did not test the oven to see if it worked once he was done.
Daniel N, Troy, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 30, 2023
Electrolux
Poor attitude. Negative on my unit and extremely unprofessional. Joe was not here today, but the dishwasher is still not fixed and giving off same I30 error code. Please suggest replacement to Electrolux. Not repairable it seems. Thx
Patricia N, Rochester, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 12, 2023
Refrigerator repair.
The technician Don was great. My complaint is about your website. It took me an hour to schedule this follow up appointment. I had to talk to someone to remove my old landline phone number. They said they changed it but the technician today said he still had my old phone number. It won't let you change it on line either. Very frustrating.
Mary E, Troy, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 15, 2023
Mark C
Mark took time to get to the root cause of the issues very diligently and took time to fix it all. Excellent workmanship!!!
Vikram C, Troy, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 11, 2024
