6780 S Westnedge Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Andrew
Excellent as usual and as usual and again as usual.
George H, Plainwell, MI
Service provided by Robert K
My technician was terrific! Sears MUST GET ITS DISPATCHING ACT TOGETHER, HOWEVER. There is no excuse for me to reserve an 8:00am-Noon appt window, receive an email at 7:21am on the day of service telling me that I'm next on the list and my technician should arrive 8:15-8:45am and ultimately be pushed back further and further until he eventually is expected to arrive 1.5 hours past the end of my window. THERE SHOULD ONLY BE ONE DISPATCHER PER TECHNICIAN PER APPLIANCE SPECIALTY - AND PREFERABLY THAT DISPATCHER SHOULD HAVE A KEEN WORKING KNOWLEDGE OF THE SOUTHWEST MICHIGAN AREA WITH MORE ACCURATE TRAVEL TIMES BETWEEN APPOINTMENTS. Sorry for raising my voice here, but this is simply common sense and efficiency of staffing. Again, Robert was terrific!😊
Michelle A, Portage, MI
Saved a 2006 Samsung Washer
Sears saved my 2006 Samsung Washer!! saved me a ton on a new one!
Alan D, Kalamazoo, MI
Very Profesional and Thorough
Calvin was in and out in no time. Friendly,Profesional and answered all my questions. Im Very Happy with the Service I received
Cinder C, Kalamazoo, Michigan
Fix dryer
Timely and efficient
Iman M, Portage, MI
Refrigerator ice maker repair
Jacob notified me he was on the way. He diagnosed the problem quickly and fixed it. Very nice service representative.
Launa R, Richland, MI
Refrigerator repair
Richard was very knowledgeable, courteous and friendly. He kept us updated of his eta and wanted to be sure we weren't inconvenienced by his delayed arrival time. He also cleaned up after himself.
Sharron T, Vicksburg, MI
Oven Repair
Steve did a wonderful job of replacing the igniter on my wall oven. He was prompt and very courteous.
Patricia R, Paw Paw, MI
Dryer repair
Stephen was pleasant, quick and informative
Lisa D, Vicksburg, MI
Great service
Stephen was on time, efficient and honest. We are very happy with the service received.
Lindsay C, Kalamazoo, MI
