1290 N Monroe St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maralee Allen
Hi, aside from setting up the initial appointment with AI (seamless/easy) and a few calls with non- English speaking assistants ( they didn’t understand the questions) one hung up on us. Ed P. Our service technician was a breath of fresh air and super experienced and pleasant, can’t say enough good things about his expertise, and tidied up after he was done!
Jeffery Malkin
The knowledge and skills were amazing. The Sears technicians are the best I've ever had to deal with. The price of parts needed are crazy high but that's just the way things are now. If I were to buy brand new, it would have cost me double. Hopefully I won't need anything fixed in the future but if I do, I will call Sears. Thank you.
Customer service response - Thank you for your 5-star review, Jeffery! We're pleased to hear you found our technicians knowledgeable and skilled, and we appreciate your understanding regarding the cost of parts.
Sears Home Services on April 09, 2025
Cynthia Brown-Chery
The repair technician identified the problem with my washing machine in about 5 minutes. He explained the options and pros and cons of repair vs. a new purchase. I decided to have it repaired which required ordering a new part. He will be back in 5 days to finish up. He also cleaned my dryer and did a great job, vacuuming up dust afterwards. Even though I have to wait for the washer repair I am satisfied with today's service visit. Will I have to pay $129.00 again when he returns in 5 days?
Customer service response - Thank you for your 5-star review, Cynthia! We're pleased to hear you were satisfied with the technician's service and thoroughness. Please contact us directly to discuss any additional charges for the follow-up visit.
Sears Home Services on March 30, 2025
Brandon Johnson
James was nice and very helpful the short period of time he was here
Customer service response - Thank you for your 5-star review, Brandon! We're pleased to hear James was nice and helpful during his visit.
Sears Home Services on March 26, 2025
K Dickens
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 19, 2025
Bobby Hill
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 13, 2025
Brenda
Joe was excellent. But he could not address the problem of the service fee from Fridays appt. I was not told that I could not get recompense for the service fee from one day to the next. Who do I address this matter to? Essentially I paid the service fee and still got the repair within a days time. Again my technician was awesome. This issue is with the company.
Customer service response - Thank you for your 5-star review, Brenda! We're pleased to hear Joe was excellent. For assistance with the service fee issue, please contact us directly so we can help resolve it.
Sears Home Services on March 13, 2025
Alfredo Escalera
Honest and fast
Customer service response - Thank you for your 5-star review, Alfredo! We're pleased to hear you found our service honest and fast.
Sears Home Services on March 04, 2025
Don Webb
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on February 06, 2025
Lisa LaCouver
Technician was very personable and courteous. He also was knowledgeable and efficient.
Customer service response - Thank you for your 5-star review, Lisa! We're pleased to hear our technician was personable, courteous, knowledgeable, and efficient.
Sears Home Services on January 28, 2025
