29500 7 Mile Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good
Would have been perfect if had the parts. Why Sears doesn't stock basic repair parts is a total lack of customer service
James G, Redford, MI
Great!
David was wonderful! He explained everything very well and even gave me tips on how to care for my appliances. I will call again in the future based on the great service he provided.
Norma C, Livonia, MI
Technician to repair dishwasher
He was pleasant and very helpful in explaining the issues.
Marian M, Farmington Hills, MI
Owner
The repairs were finally completed after some delays in scheduling. They appeared to be good..
Melvin M, Southfield, MI
The machine i s a lemon
Service people have been trying to fix this machine for 6 months. It's a machine that is unfixable. Why GE won't replace this machine is a mystery. This time I got one load finished and as usual the machine did not drain. I purchased the dishwasher because I am ill and can't stand for long. This has been a horrible experience. I guess I'm going to have to Yelp this matter. Joshua worked very hard trying to figure out the problem. After I got through all the taped messages and prompts to navigate a system that is designed to frustrate I finally contacted A&D and was told the serviceman had closed my case. I guess that may be because while examining the pump he dropped the machine backwards. If I had not started calling to see when another service person was coming I would never have gotten service. I could only get a recording that said the parts were still on order when in fact I discoverd my case had been closed. This fiasco started when the machine was less than a year old. If I had not purchased an Assurance Service Agreement I would have a really expensive piece of junk sitting in my house indefinitely.
Jymmie T, Detroit, MI
Kenmore Refrigerator Repair (2 times is not the charm).
This refrigerator needed service 2 times in 2 months. Corey J. was okay. He did what he could to fix the problem with my refrigerator which was not fixed properly the first time and still is not fixed. Offering the service plan as an option on future repairs is a joke since it covers appliances that I don't have or already have a warranty on at a much better price. Since I've had the refrigerator for only 8 years, my frustration and disappointment are understandable. Since this appears to be an ongoing problem, the best option for me is to buy a new refrigerator. My only regret is that Sears/Kenmore is no longer in business, and I can't tell them how terribly made their appliances are.
Valinda C, Oak Park, MI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 24, 2024
Customer complaint ability not there .
Not that you pay attention to these surveys but I'll try . I've been a Sears customer for many years but not any more . My problem with Sears is I just can't talk to anyone that will discuss any issue I have . I don't have the patience to even go through it again cause as far as I see Sears just doesn't care about what I think about it . Not only no stores anymore but apparently can't even talk to anyone at Sears about anything . To buy something or order something it seams to work but for information or with a problem can't get anybody on phone to resolve the issue . Can get someone to order or buy something they talk to you but if they're a complaint you just can't get anyone to talk to . Sorry s as d don't think you care at Sears but I'm finished with you . I've always thought of Sears as almost a family but not anymore . Things at Sears been little bumpy in recent years and understand lack of stores it it now lacks that personal thing that's important between customer and sears . Hope it all works out for the best but you need to get back to a place a customer can walk in door at a store .
Eugene N, Livonia, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 10, 2023
Still not fixed
It was not Charles' fault. The part he installed is defective. The dryer is still not working.
Randy H, Livonia, MI
Customer service response - Hi Randy, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 31, 2023
No stars really…
The technician came to install parts according to another technician named Seth's diagnosis. This repair did not fix the original complaint and neither technician stayed to see if the repair worked. I called to complain and was told a new service call through my warranty complany needs to made a new deductible needs to be paid. Unbelievable!! Does this company held themselves and their employees accountable to a proper diagnosis, repair, and good customer service?!
Nicholas M, Livonia, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 05, 2024
Wash machine repair
Seth was Very knowable and very helpful We would highly recommend him
Kevin M, Berkley, MI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 16, 2024
