3622 Rivertown Parkway Sw Reviews
Showing most recent reviews from verified customers of Sears Home Services
Absolutely terrible
I first started having problems with my dryer two and a half months ago, it still doesn't work. Finally got approval to replace it three weeks ago and have not heard anything. I have called probably a dozen calls and get told the same thing that they need to have 48 more hours.
Meredith B, Byron Center, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 30, 2024
LG washer repair
He didn't diagnose the issue properly and I had to pay for someone else to come out. He was only here for 15 minutes and clearly did not take the machine a part to see what the real problem was.
Linny B, Dorr, MI
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 23, 2024
Nice guy
Unfortunately my dryer is still not working, had to call again and sears still is trying to charge me to come fix it. Not happy with Customer service at all or how my calls where handled. Will not be calling them again for services.
Stacie O, Holland, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 14, 2023
