3622 Rivertown Parkway Sw Reviews
Showing most recent reviews from verified customers of Sears Home Services
Thank you Tom!
Fantastic job with clear advice on diagnosis and what was required to fix the problem.
David C, Grand Rapids, MI
Service to my stove
The serviceman was pleasant, and knowledgeable. He left everything neat and clean.
Mary G, Kentwood, MI
Repair of fridge
Tom did a super job NOT ONLY ON FIXING but also on educating us He was TREMENDOUS +++++
Rich B, Holland, MI
Refrigerator
Jesse was very nice and respectful . I would use your service again in the future
Shirley G, Grand Rapids, MI
Defunct Samsung dishwasher
After being told by two different repair technicians that two different parts were needed for repair, we purchased the additional parts and our machine is still not functioning. Paul informed us that we would be refunded costs of services. Please advise
Arlan B, Zeeland, MI
Fridge repair
Quick and knowledgeable. He did a good job and was very friendly.
Zachary O, Jenison, MI
service report
Recent service from Sears was a positive experience for us. Scheduling was changed smoothly with lots of direct communication. Thomas was efficient and shared his knowledge of the problem freely and professionally. Issue was resolved in a timely manner.
Michael D, Byron Center, MI
Washer
Still having the same problem
Randy D, Grandville, MI
Washer now more broke
When we reached out the washer worked and only the final spin cycle would not get up to correct RPM to wring out fully the clothes . Jessie order sensor and week later took apart washer and installed and did not work so put washer back together. Now washer won't spin at all, so worse then before. Jessie said now he thinks it is circuit board but everything use to work but last spin cycle now just fills at sits there. He helped refund money for call and sensor but I am left worse off with a machine now I can't use and no guarantee ordering a full circuit board at the cost of a new machine will fix it. This machine is only a few years old. Not Happy!
Lynde R, Grand Haven, MI
service
Jesse did not adhere to the time slot assigned to me. My time slot was 1-5 he called while I was in class at 8:47 needless to say I was not available at that time. So disappointing.
Karen L, Grand Rapids, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 26, 2024
