3622 Rivertown Parkway Sw Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer fixed
AJ was awesome. He certainly went above and beyond to make sure our dryer was fixed today!!!
Leeanne W, Grand Rapids, MI
Thomas was great- Sears call center, not so much.
I have a home warranty so I thought my hot water heater would be covered- not the case- my bad for not reading the fine print. I found this out when I called the number and spoke with "Karen" who read from a script and was unable to give me an emergency appointment even though my water heater was leaking all over the floor and I was pretty sure from basic knowledge and it's age that it was shot. She failed to let me know that the person coming was only a repair person and would not be able to replace my water heater, should I need that service (even though I had them out earlier in the summer for a leak that they could not find the source of, which did turn out to be this bigger leak and eventually the demise of my water heater) so I waited nearly 2 weeks for the service appointment- taking showers at at family's houses when we could and doing dishes with boiled water- only to find out that we still had to call someone else to finish up the job. Still had to pay them a service fee for nothing. Thomas was kind and knowledgeable and amazing, though. He felt bad that there was really nothing he could do to help because Karen over in her call center did not disclose full information or explain things fully. Way to further the Karen nickname, "Karen."
Jamie Y, Wyoming, MI
Great Service
Paul was very kind and hospitable. He worked hard to provide solutions for our broken dryer. Highly recommend Paul.
Jessica R, Holland, MI
Incredibly helpful + fast
Simon came to my house to help me with a dryer that wasn't heating. He was polite, efficient, and got it fixed in no time.
Pat R, Grand Rapids, MI
Washer repairman
He was very patient & listened to my concerns regarding my Maytag washer.
Laurie S, Grand Rapids, MI
Washer Machine Repair
Very friendly and hard worker. Got the job done! Thank You!!!
Jeff M, Allegan, MI
Washer Repair
Paul was very nice and respectful. He fixed our washer and cleaned our dryer. Everything is working well again.
OC, Hudsonville, MI
Paul
Paul did a great job! He was very personable and arrived on time.
Jennifer L, Hudsonville, MI
well done
serviceman Paul arrived conveniently early. diagnosed our problem quickly and resolved it right away. service was excellent and very timely. called you people on afternoon and by midmorning the next day our issue was corrected.
Craig F, Marne, MI
Timely and efficiant
Dave did a great job, very friendly and on time. Communicative in what he was going to do and how he was going to fix the product.
Codie N, Wyoming, MI
