3099 28Th St Se Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ineffective
No problem solved! Continued issues! Only said the issue was something my husband mentioned. Still broken! 5th visit
Gerald K, Rockford, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 20, 2023
Rude and condescending
The service representative, said his name was AJ and he showed up in the morning. This is normally ok however there wasn't a call stating I would be there in a few minutes or at this time, I was given the time 9-5. I was in my pajamas. Then AJ was rude and condescending, not wanting to do his job of cleaning the dryer and only telling me to get a new washer because it was past its life, the computer board was bad and the bearings were bad on the washer. AJ continued to tell me to hurt to pay my bill so he could leave. And then he would send me another bill to quickly pay so he could be on his way. If I could give no stars that would be my vote. Zero tolerance for Aj's type of customer service and repression of any company. No Thank you AJ and No Thank you Sears Home Services!
Gretchen S, Grand Rapids, MI
Customer service response - Hi Gretchen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on July 29, 2023
