3099 28Th St Se Reviews
Showing most recent reviews from verified customers of Sears Home Services
July 26
Was able to diagnose the problem with my stove and quickly fix it.
Christine C, Lowell, MI
July 26, 2023
Very good! Polite, knowledgeable and helpful. Appreciated his visit. Seems to have handled the situation.
Joan V, Caledonia, MI
Great work but
Very friendly, knowledgeable and professional. Happy with the work performed, however, he left a mess on our new asphalt and what looks to be an oil stain.
Jeff B, Belmont, MI
Natalie S
Good service. Friendly. Clean.
Natalie S, Ada, MI
Samsung drain line
Brian was very patient and explained everything quite thoroughly. What he lack Ed in total product knowledge he made up for with his customer service.
Dennis H, Grand Rapids, MI
Service technicians
He was great and works well with people. Would work with him again
Richard S, Saranac, MI
Lawn Tractor Repair
Friendly, knowledgeable, easy to talk with. Completed repair in timely manner.
Gary W, Grand Rapids, MI
Stackable Washer Repair
Aj fixed our washer issue right away. He was very considerate and friendly while working at our house. After fixing our washer, the dryer hose unattached, possibly when pushing it back into place, or was never re-attached when doing the service. This is the point that Sears became very difficult to work with. We made an appointment for Friday, scheduled time off of work Friday afternoon, and Sears never showed up. After working through the maze of calling options, we finally were able to get a person on the phone to talk to about the appointment. They apologized and re-scheduled for Monday afternoon. Again time off of work was needed make the schedule work. We waited and again the service repair person never showed up, that is two vacation days taken where service was a no show. Worked through the phone maze and got another person to re-schedule the service for a third time. The third time was Tuesday after 4pm. We received a phone call at 10:30 am that said they were going to be at our house in 30 minutes or else it would have to be re-scheduled for a fourth time. I had to leave work and take more time off to make the 11:00 service time. Aj was again very friendly, polite and nice to work with so I would give him a 5 star rating, but dealing with Sears Service was terrible and in my opinion wouldn't get even a 1 star, so I am giving 2 stars.
Dan, Rockford, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 22, 2024
Very nice but problem not solved.
Paul was very nice but the problem was not resolved.
Bill H, Grand Rapids, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on May 27, 2024
Ice Maker repair
The service tech completed the work and the ice maker is still not working.
Terry C, Caledonia, MI
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 31, 2024
