352 S Willowbrook Road Ste F Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda W
Technician was great..very personable, honest and knowledgeable.
Customer service response - Thank you for your 5-star review, Linda! We're happy to hear that our technician was personable, honest, and knowledgeable.
Sears Home Services on April 20, 2025
Alan Z
Everything went well
Customer service response - Thank you for your review, Alan! We're happy to hear everything went well.
Sears Home Services on April 16, 2025
Kellie F
Arrived promptly and did a great job!
Customer service response - Thank you for your 5-star review, Kellie! We're pleased to hear that our technician arrived promptly and did a great job.
Sears Home Services on March 25, 2025
bonnie I
Stephen could not have been better!!! As a former teacher, I must give him an A+!…& a 5!
Customer service response - Thank you for your glowing review, Bonnie! We're thrilled to hear that Stephen provided you with exceptional service.
Sears Home Services on January 12, 2025
Sylvia G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 27, 2024
Jeri D
Technician was very professional and knowledgeable. I was very satisfied with his service. However, I was told the repair would be between 8:00 a.m. and 5:00 p.m and it was 6:30 p.m. when he arrived. I received no phone call that it would be this late. I am really disappointed in their appointment times. There has got to be a better way of setting appointments.
Customer service response - Thank you for your feedback, Jeri! We're glad to hear you were satisfied with the technician's service, and we apologize for the inconvenience with the appointment timing.
Sears Home Services on November 19, 2024
jim V
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 15, 2024
Larry E
Repair technician, Benjamin, was extremely polite and did the repair to satisfaction
Customer service response - We're glad to hear that Benjamin provided you with satisfactory and polite service. Thank you for taking the time to leave us a review.
Sears Home Services on August 07, 2024
Janice M
The Technition was not the problem. The problem is with Sears communication. They told me 3 times they would be here to fix my problem from 8 AM to 5 PM. 3 times I sat here all day and nobody showed up.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 03, 2024
Janice B
William was knowledgeable and wanted to make sure all of our issues were resolved before he left. He went the extra mile to make a few phone calls and resolved all of our issues with our GE Laundry Unit.
Customer service response - Thank you for recognizing William's dedication and effort in resolving your GE Laundry Unit issues. We truly appreciate your feedback and are glad we could meet your expectations.
Sears Home Services on March 27, 2024
