603 Center St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lee C
James was one of the nicest people I have ever met. He knew what the problem was and we were able to get our oven back up and running in no time. We are truly thankful.
Customer service response - Thank you for your wonderful review, Lee! We're thrilled to hear that James was able to quickly resolve the issue with your oven and that you had such a positive experience.
Sears Home Services on January 14, 2025
Katrina M
Five stars for the technician. He was great. He had to do some troubleshooting but he was prompt and took care of the repair quickly. Fewer stars for the administrative part of the process. Getting a hold of someone for an update was more problematic. I called and would be sent in circles of automated lines. I was able to reach a person on the contractor line who tried to help but that was frustrating. The message never got to who it needed to which resulted in having to reschedule twice.
Customer service response - Thank you for your review, Katrina! We're glad to hear the technician provided great service, but we're sorry for the administrative issues you faced. We appreciate your feedback and will work on improving our communication process.
Sears Home Services on January 14, 2025
Emily J
Alex your technician gets a 10 and was very thourorough
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 13, 2025
David L
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 06, 2025
Gregory M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 05, 2025
Tracie T
Joesph was the nicest and fixed my washer that I needed so badly!! He went above and beyond!! Prompt, fast, and efficient! Thank you!
Customer service response - Thank you for your wonderful review, Tracie! We're thrilled to hear that Joseph provided prompt, fast, and efficient service and went above and beyond to fix your washer.
Sears Home Services on January 05, 2025
Raymond C
Customer service response - Hi Raymond, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on January 02, 2025
Adam C
Brent was outstanding! Incredibly thorough and experienced and went above and beyond to make certain he had diagnosed and solved my issue and took the extra time to share valuable advice. I can’t imagine better service.
Customer service response - Thank you for your wonderful review, Adam! We're thrilled to hear that Brent provided outstanding, thorough service and shared valuable advice.
Sears Home Services on January 01, 2025
Richard P
Excellent service Polite and pleasant service person Knowledgeable Quickly completed
Customer service response - Thank you for your review, Richard! We're glad to hear you received excellent, polite, and knowledgeable service.
Sears Home Services on December 16, 2024
guy B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 08, 2024
