11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
paw A
REPAIR-A+ CUSTOMER SERVICE process via phone-website-F 3 days of NO SHOWS; no communication as to NO SHOWS; cumbersome/ineffective process for scheduling INCONSIDERATE: UNPROFESSIONAL. What would company's response if my payments were missed on 3 separate occasions???? *IF interested in customer satisfaction: schedule for shorter window of time (7AM-12 N) or 1PM-5PM; professional call to alert NO TECHNICIAN *compensation for 4 missed appointments
Customer service response - Thank you for your feedback, paw allen. We're happy to hear you received A+ repair service, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on May 12, 2025
Mary W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 12, 2025
Jojo M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 12, 2025
Maria T
Outstanding service.
Customer service response - Thank you for sharing your positive experience, Maria. We're happy to hear you received outstanding service!
Sears Home Services on May 11, 2025
Tonia J
He got the refrigerator working after two previous people could not.
Customer service response - Thank you for sharing your positive experience, Tonia. We're delighted to hear that our technician was able to get your refrigerator working when others could not!
Sears Home Services on May 11, 2025
rodath
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 12, 2025
JO M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 12, 2025
mary H
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 07, 2025
William S
Excellent service William Spencer SCPO(ss) USNavy
Customer service response - Thank you for sharing your positive experience, William. We're glad to hear you received excellent service!
Sears Home Services on May 07, 2025
Lamont T
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 04, 2025
