11170 Mall Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Eugene S
Technician Elon performed a through PM on our Heat Pump.
Customer service response - Thank you for sharing your positive experience, Eugene. We're happy to hear that Elon performed a thorough PM on your heat pump!
Sears Home Services on May 29, 2025
Michael S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 29, 2025
Kim W
Service was wonderful. He was funny and efficient we are very happy!
Customer service response - Thank you for sharing your positive experience, Kim. We're happy to hear that the service was wonderful and that you found the technician funny and efficient!
Sears Home Services on May 28, 2025
Clyde
Technician was on time and professional. He replaced the part and the oven works again.
Customer service response - Thank you for sharing your positive experience, Clyde. We're happy to hear that the technician was on time and professional, and that your oven is working again!
Sears Home Services on May 28, 2025
Macia F
The technician was courteous, professional and knowledgeable.
Customer service response - Thank you for sharing your positive experience, Macia. We're happy to hear that the technician was courteous, professional, and knowledgeable!
Sears Home Services on May 19, 2025
Karen S
He was kind efficient and polite. He also told me how to fix of this happens again
Customer service response - Thank you for sharing your positive experience, Karen. We're happy to hear that the technician was kind, efficient, and provided helpful advice!
Sears Home Services on May 19, 2025
Angela B
After numerous cancellations and once the technician got to my home, they are always polite and worked hard to get the job completed. But the company SEARS as far as communication with the clients its horrible I have requested not to use SEARS ever again because they do to many rescheduling after on several occasions of sitting in my home waiting from 7am-6pm only to have them rescheduled without my consent. I’m done with Sears.
Customer service response - Thank you for your feedback, Angela. We're happy to hear the technician was polite and hardworking, but we're sorry for the communication and scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on May 18, 2025
Jason C
Cedric was great.
Customer service response - Thank you for sharing your positive experience, Jason. We're happy to hear that Cedric was great!
Sears Home Services on May 18, 2025
paw A
REPAIR-A+ CUSTOMER SERVICE process via phone-website-F 3 days of NO SHOWS; no communication as to NO SHOWS; cumbersome/ineffective process for scheduling INCONSIDERATE: UNPROFESSIONAL. What would company's response if my payments were missed on 3 separate occasions???? *IF interested in customer satisfaction: schedule for shorter window of time (7AM-12 N) or 1PM-5PM; professional call to alert NO TECHNICIAN *compensation for 4 missed appointments
Customer service response - Thank you for your feedback, paw allen. We're happy to hear you received A+ repair service, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on May 12, 2025
Mary W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 12, 2025
