11255 New Hampshire Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not so much Walton as Sears Home Services
I provided all the information on the problem including model and serial number in advance. You should have type of "triage" by phone with something like this as Walton came in and quoted the repair cost which then took it out of the realm of possible solutions given the cost. A new machine makes more sense which could have been accomplished with someone actually looking at what we said was wrong and avoid Walton having to come out.
JJD0523, Silver Spring, MD
Dishwasher assessment for error code
Technician just ask what was wrong and did not proceed in checking the machine until it was explained about the error code. Had he gone to the machine looked while trying to start the machine it would have been clear what was wrong. He didn't not spend much time assessing, corrected the error code and just said the drain needs to be clean. I clean the drain and we run the garbage disposal several times a day so this should not have been the cause. We also rinse our dishes before putting them in the dishwasher.
Lisa S, Silver Spring, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 01, 2023
Refrigerator door repair
I thought all was well with the repair but about an hour or two after the Technician left I tried to open my freezer and the door was locked. It would not open .unable to get food out to cook dinner. I guess you can say I am not a happy person.
Olia Hopkins, Silver Spring, MD
Customer service response - Olia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 27, 2023
Poor Service
The tech came and was nice and polite. However, there was absolutely no follow up. He said he put in an order for the parts on 8/8 I followed up over a week later. Nothing had been done. The tech couldn't answer any of my questions and then proceeded to pretend he was having bad service and then ended the call. The tech told me to just call my insurance company and have someone else come out
Maya B, Silver Spring, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 16, 2023
Very unpleasant and unprofessional.
The worst technician we have ever encountered. He claimed we punched the glass cook top and he will not fix it. Congratulations to you Thomas , AHS will not replace my cook top because of your diagnosis that the crack on the glass was abnormal.
Florence S, Silver Spring, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 09, 2023
