835 Solomons Island Rd N Reviews
Showing most recent reviews from verified customers of Sears Home Services
Chris A
Very honest and informative interaction! Greatly appreciated!
Customer service response - Thank you for your positive feedback, Chris! We're glad to hear that you had an honest and informative interaction.
Sears Home Services on April 20, 2025
Timothy R
Jim arrived within the expected time window. The Sears Virtual Assistant allowed me to provide detailed info to prepare Jim. Sears Home Service texted updates, giving me a more accurate arrival time for the service. Jim quickly ran diagnostics and ran the washer through it's cycles to verify the source of the leak. He was extremely knowledgeable of the make/model of my washer and quickly determined the source was from the overflow port peculiar to LG design of front loaders. It was caused by oversudsing from too much detergent. Jim was extremely professional, friendly and helped me understand the problem.
Customer service response - Thank you for your positive feedback, Timothy! We're glad to hear that Jim provided professional and knowledgeable service, and that the updates and diagnostics helped address the issue with your washer.
Sears Home Services on April 17, 2025
Mary S
Excellent service
Customer service response - Thank you for your positive feedback, Mary! We're glad to hear that you experienced excellent service.
Sears Home Services on April 16, 2025
Joe W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 15, 2025
Mike M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 10, 2025
Shelley L
He did a great job and was patient explaining everything to me.
Customer service response - Thank you for your positive feedback, Shelley! We're glad to hear that you received a great job and patient explanations.
Sears Home Services on April 08, 2025
Roland T
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 06, 2025
Lindsey B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 06, 2025
Tawanda F
He answered all my questions. And showed hospitality. Thank you.
Customer service response - Thank you for your positive feedback, Tawanda! We're glad to hear that your questions were answered and you experienced great hospitality.
Sears Home Services on April 01, 2025
john B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 30, 2025
