10300 Little Patuxent Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great job
Mr. Jeff was very professional thorough and explained the process , Found the problem and fix the problem.
Maxine S, Randallstown, MD
Dishwasher repair
Very professional, knowledgeable, and efficient. Fixed our dishwasher the same day we called.
Lee Stevens, Columbia, MD
Very thorough technician
Very thorough, prompt considerate Technician with good skills on appliances
KinWhitaker, Randallstown, MD
Great Technician
Manzoor was excellent in his service. He both texted and called when he was on the way. He explained everything well, did the work, and answered all my questions. He was polite and respectful. However, I hate the automated aspect of the Sears Home service. That was really frustrating! It kept changing my appointment time and day so it took 3 days to finally get someone here.
Nancy P, Clarksville, MD
Very pleased
Ahmad was very good at his work and a very nice individual!
Robert M, Columbia, MD
Review for Jeffrey
I do not give 5 star ratings easily! Jeffrey listened carefully to what my husband & I were describing about the problems with our 15 year old refrigerator. He is clearly a skilled technician and quickly diagnosed the problems when he looked at the cooling system. We had expected what he advised when he said it was not worth the repair. My husband and I appreciate his honesty and integrity. In addition, he is very friendly, and respectful. As someone who worked for years in a hospital, I know what excellent customer service is. Jeffrey's got it! Thanks
Joanne E, Ellicott City, MD
Dishwasher Repair
My technician, Thomas, diagnosed the problem and made the necessary repairs. He was courteous and professional...I appreciate it.
Jim F, Laurel, MD
Patience and Kindness in spades!
Mohammad has come to my home many many times for a broken fridge and and even worse dryer. Each time he comes he has a smile on his face and a kind word when I am so mad that it has taken so long to get my repairs done. He is efficient and very helpful. Definitely recommend.
Angeline C, Dayton, MD
Washing machine wasn't draining completely
His timing was perfect, he was professional and he answered my questions without attempting to make me feel stupid. He fixed the issue, and explained what happened. You need more like him on your staff.
Debria H, Columbia, MD
Our meeting with Johnz
John was excellent technician, He immediately went to work, identified the issue, got the piece to replace the broken part, fixed it, got the payment process timely and was gone in within a sharp period of time. We were his first service stop; I was not late for my appointment, plus, and I was able to be here for the services he performed.
Inez W, Baltimore, MD
