8827 Woodyard Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Darnell R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 04, 2025
William J
My service request was handled by AI and done very well. My refrigerator was not cooling in either the freezer or refrigerator. The technician was knowledgeable, and repaired my was done in about 45 minutes.
Customer service response - Thank you for your 5-star review, William! We're happy to hear that our technician provided knowledgeable and efficient service to repair your refrigerator.
Sears Home Services on April 30, 2025
Shana R
He was very knowledgeable and explained the problem and showed me on the diagram
Customer service response - Thank you for your 5-star review, Shana! We're happy to hear that our technician provided knowledgeable service and clearly explained the problem.
Sears Home Services on April 29, 2025
Flor B
More than 5.Very knowledgeable and patient.
Customer service response - Thank you for your review, Flor! We're happy to hear that our technician provided knowledgeable and patient service.
Sears Home Services on April 28, 2025
Thomas W
Brian did a good job, quickly determined the problem and corrected the issue. Thought the price was excessive but the issue was corrected.
Customer service response - Thank you for your review, Thomas! We're happy to hear that Brian quickly resolved the issue, and we appreciate your feedback on the pricing.
Sears Home Services on April 27, 2025
Crystal H
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 27, 2025
Zezella E
He was awesome 👌
Customer service response - Thank you for your 5-star review, Zezella! We're happy to hear that our technician provided awesome service.
Sears Home Services on April 23, 2025
Kee C
If you can get Aaron B. as your technician, request him. Mr. Aaron is courteous, professional and detailed orientated. He has accomplished detailed maintenance inspections to thorough problem solving on my Sears appliances. There hasn't been a challenge big enough at my home that he hasn't resolved in a timely manner. His track record of his superb work ethics is the only reason I continue to have Sears as my home appliance remedy company. If you have the opportunity to request Mr Aaron, a master technician, your appliances won't be disappointed. Promote Mr. Aaron so he can bring stability to what remains of Sears and loyal customers like myself won't seek services elsewhere. When exceptional employees, like Mr. Aaron, are no longer technicians, we want to know that there are personnel with his leadership qualities managing and sustaining a certain level of excellence still in the field. Mr. Aaron should be a regional manager immediately! On another note, Sears improvement suggestion: Stay away and ban employee "Mr. Hung H.". Mr. Hung is rude, lazy, refuses to do proper maintenance, has no integrity and has commited fraud. Mr. Hung charged Sears for work he never accomplished and for that reason, he forged my signature on the work without my knowledge (picture attached). Sears managers opened a case twice but has never called me back. I'm a disabled veteran which means forging my signature is considered impersonating a federal employee. This is illegal and Mr Hung should no longer have employment with Sears.
Customer service response - Thank you for your detailed review and for highlighting Aaron's exceptional service. We're happy to hear about your positive experiences with him, and we appreciate your feedback regarding Mr. Hung. Please contact us directly so we can address your concerns further.
Sears Home Services on April 23, 2025
Terry P
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 22, 2025
Jose H
You did a great job put all the parts in place the order overall he was good
Customer service response - Thank you for your review, Jose! We're happy to hear that our technician did a great job with the parts and provided good service overall.
Sears Home Services on April 21, 2025
