8200 Perry Hall Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Leaking kitchenaide DW
Tyrone was prompt and affable. After replacing the door gasket, the DW still leaked. He announced no other plan to repair the leak. Waiting for call back from sears plan. Not satisfied.
Edward S, Baltimore, MD
AC repair
Ronald was professional, He changed filters and charged me additional fee of 49.99 for cleaning coils. AC unit worked for 2 hours and then shut down, AC unit still not working!
Anthony K, Pikesville, MD
ok
left a mess right beside the trash could of cleaned it up
ww, Middle River, MD
Third time sears service came to look at my fridge
Refrigerator is still leaking water, the serviceman took the parts they initially ordered away, stating it was not necessary to be replaced.
Montgomery D, Baltimore, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 20, 2024
Not very customer friendly
The service tech did his job well but did not clean up after himself and was not very customer friendly
Christopher S, Middle River, MD
Customer service response - Dear Christopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 27, 2023
Fine Gentleman
Paul was a fine gentleman. He was pleasant and kept me informed as to what he was doing. I rate him 5 stars. We are happy our washer is now working. None of the parts delivered were needed. This problem has been going on for us since 8-9-24. Paul fixed it in 1 day. It is ashamed all that we went through before Paul.
Paul L, Baltimore, MD
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 28, 2024
good repair service but inefficient scheduling
Today's technician was good, but the first time we were scheduled for service, from 8-12, the technician canceled at 5 p.m. I waited home the whole day! The app kept saying he was coming later and later and then canceled. At least today the repairman came during the 12-4 window (after 3), but he told me only because he bumped me up for his convenience. I think more attention has to be paid to this.
Tova R, Baltimore, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 21, 2024
Lazy worker
The tech assigned to my home for my dishwasher stated it was an electrical problem based on the dishwasher not cutting on. He never pulled the dishwasher out, only went downstairs and hit the breaker. He then looked under my sink with a flashlight and said, the wires are dead. Yet there are no wires under my sink for my dishwasher only a pump. He was very lazy and didn't want to access the real issue. How can you say it's electrical and don't even pull the dishwasher out to look at the wires. Terrible!!
Ashley C, Edgewood, MD
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 01, 2023
