8200 Perry Hall Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
David
Was able to fix dishwasher and in a timely manner….
Jo D, Abingdon, MD
Dishwasher repair
The technician did an excellent job.
T. O., Sykesville, MD
Helpful Service Technician
Jeffrey was very thorough about explaining the possible problem we're having with our dishwasher. He also was very helpful with explaining the benefits of signing up for the Sears warranty plan.
Nikki B, Towson, MD
Super service. I rate the service provided 5 plus.
The level of professionalism, knowledge of the job, and the experience in handling the job of repairing the refrigerator and freezer was unparalleled. The technician demonstrated an absolute knowledge of the job, letting me how long it would take him to fix the refrigerator and the freezer parts and finished earlier than his projected time, showing that he knows the job. I trusted his ability and knowledge of the job. He is great in what he does.
Cletus O., Baltimore, MD
Kenmore connect washer
Tyrone was polite and honest and diagnosed the problem with my wash machine quickly.
Dawn A, Baltimore, MD
Ice maker repair
I guess Anibal F did his best to service my ice maker that is not working. He said the board was board and he reset it. He was unable to replace the board given the appliance is 16yrs old and the part is not available anymore. Maybe the reset will work? Who knows. Only time will tell. Maybe it will get me through until I decide to purchase another fridge/freezer. Definitely love the ice maker and filtered ice/water through the door on the outside, so my next purchase will have the same.
Patricia M, Parkville, MD
Customer service
Khalid was good. The problem is the phone system. You can't get connected to a live person.
Steven F, Kingsville, MD
home
He was prompt and efficient and knew how to accomplish the repair.
John M, Baltimore, MD
Dryer repair
Very professional and once here, very efficient and effective with the repair. He identified the causes and repaired the dryer. My only issue is with Sears- too broad a window for arrival, inaccurate info on ai phone system with no way to talk with a live person, arrival time was over 2 + hours beyond the 8-5 window given, and website link is pretty much useless (says same info with no updates even when the ai message says you can manage your request there- you can't. It doesn't interact in that fashion).
Janet B, Parkville, MD
Technician was good
First motor ordered was bad and had to be reordered. (Monday). The new one arrived in time for the next appointment (Friday) but no one showed up. I had to reschedule for the following Tuesday. There needs to be a way to speak with a person when things are not going as planned.
Rita H, Edgewood, MD
