7885 Eastern Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Air Conditioner Service
John was amazing, knowledgeable and quick. Thank you for working on my unit.
Danielle C, Baltimore, MD
Good job
Good job thank you for your help today and the service
Angie M, Baltimore, MD
Satisfied
Called me that morning and made the time frame of arrival more relaxing. Told me what would be the more economical way of solving issue.
Katherine Holquist, Baltimore, MD
Great Employee
He was good at his job & very friendly & knowledgeable 😀 He's a Asset to Sears....
Dianne Patterson, Baltimore, MD
Wash machine
John is a very wonderful fantastic great understanding over the top up and Beyond technician he is one in a million he works hard he plays hard he do what needs to be done in and out I appreciate his services for the second time around he did whatever he needed to do to get the job done and John will always be appreciated in my heart thanks for all you have done today and 2 months ago happy holidays. From: Andrea
Andrea J, Baltimore, MD
Post repair review
My tech was very knowledgeable and competent to repair my refrigerator. However, the reason I did not give a more positive rating was that he did not perform physical troubleshooting to pinpoint the issue. Based on my description of the issue, he determined it was a faulty fan and generated an estimate and told me it would be a week it get and install the part. After talking and asking more questions, he tested the compressor and identified that it was the problem and not the fan. Had I not been more involved, asked questions etc. and just accepted his first diagnosis, my repair would have been delayed by a week and may have cost me even more if I was charged for both the fan and the compressor (which I dont know what Sears policy is for parts and labor charges on the wrong repair). Despite this criticism, the tech was personable and well trained, but should be more thorough in determining and pinpointing the problem and not rush to get through my service call
John S, Baltimore, MD
Less than 1-star
How in the world do you notify someone of a technician's arrival hours before they are scheduled to arrive and expect someone to be home. Then, there is no way to contact the company. Each click on "re-schedule this appointment" went to the same non-helpful place. Technician did not even call me to see why no one was home or to inform me of his arrival. Terrible!
Classical E, Baltimore, MD
Efficient
Solved the issue, but I had to ask what the issue was. Fast and efficient. No complaints.
Adwoa B, Baltimore, MD
Mr. Malik
Malik was very professional. He came in. Did the job and let.
Bern, Baltimore, MD
Late
My time slot was 8am-12pm. He called me at 11:45am to tell me that he was still at the previous appointment. He got here at 12:39pm. He did his job well. My AC is working. I just don't like that he was extremely late.
Tamica B, Baltimore, MD
