1585 Boston Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
dishwasher repair
Ryan did fine, although he left indentations in the panel. I was able to get to him before he left. He easily fixed the indentations. I shouldn't have had to ask him to come back into my home to fix it. That aside he did a great job.
Cynthia L, Ludlow, MA
Maytag Washer Maintenance/Clean
General technician/repair person or refrigerator specialty or washer/dryer guy... or "laundry"tech?.... Who was i supposed to ask for to come "service: the frontload (older) washer machine. Well, it all went better than okay, and the discovery of hose defect - worth finding out before bigger problems happened. So, appreciated this gentleman's time and effort, and inspection efforts. Left us with some homework to complete the repair and info on where to go and what items to get - so, we can/need to better maintain the machine. Thank you... SS
Judy A H, Springfield, MA
Experienced Tech
He knew immediately the problem and fixed it (it has a code and explained us).
Bertha H, Woodstock, CT
Repair of icemaker
Old parts were broken and old parts need to be kept with the owners. He insisted he will take them which I did not let hime take. However the main PCB was taken away. When asking for signature I should be shown the document that I am signing. After installing the parts the freezer is not working. There was no confirmation that made to see even if the water is coming into the freezer. The service technicians need to follow basic steps. At the moment the repairs are unsuccessful.
Rajesh N, E Longmeadow, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 04, 2023
Ice maker
Claims our ice maker needs to be thawed out every 6 months. We had it forever and that was not the case. I think there is a fix and he doesn't know what it is.
Lori D, Ludlow, MA
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on December 23, 2024
not the Greatest
Not very friendly. Had a chip on his shoulder the whole time. Would not recommend
steve, Springfield, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 19, 2024
No work completed
I don't have any idea, he didn't come to repair anything as I didn't have any parts
Fredreika H, Springfield, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 19, 2024
Not fixed
This service worked for one load of laundry. It will not work again. The same problem is occurring. Tub not filling. We are unable to do laundry
Teresa B, Hampden, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
Not able to contact ANYONE!!!
George is great and gets 5 stars from me. He has come to my home before. Unfortunately, if you have a problem, there is no way to contact anyone. So, Sears home service and A&E get 0 stars! There is no phone number you can call that will ask if you had a problem with the service. All automated and useless unless you want to schedule service. Very frustrating when there is water all over the floor. Why is there no real service person to call? You spend enough for this.
Kenneth H, E Longmeadow, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 28, 2023
Lack of knowledge and sincerity
Scott S, was the first person to diagnose the issue. He order the control board and the icemaker parts. When they arrived he replaced them He did not check if the board was giving any error messages., My refrigerator stopped working totally. He was also taking away all my removed parts which I denied. However he still took away the original removed control board. After that another technician came and he did not understand why the control board was replaced and saw that the replaced control board was not working and ordered another one. Again third visit was by Scott and he replaced with the newly ordered control board that too did not work. I asked him to see if he has my original control board and he did have it in his truck and replace it and the refrigerator started working but the ice maker is still not working. He did not do thorough checking and told me he has to take away the old parts which I refused. I had a break down of the refrigerator for 3 weeks and had to throw away all the food worth $400-500. Now also the orginal problem is not solved. Scott had a very casual approach to solving the problem and did not pay attention to a lot of things. Sears Home Service customer service is horrible and lock you down from talking anyone. The call by phone system is such that it will not let you talk to anyone if your appointment is schedule and will not let you give any feedback. I will never recommend Sear Home Service to anyone. The control board charges have to be reimbursed. I have to put a food loss claim. And also claim back the charges for all the parts and services' if the icemaker is not repaired satisfactorily. I am currently in this process of putting my claim and have wasted many hours so far.
Rajesh N, E Longmeadow, MA
Customer service response - Hi Rajesh , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 16, 2023
