210 Andover St Reviews
Showing most recent reviews from verified customers of Sears Home Services
GE simple problem no support from sears
Second visit for refrigerator gasket replacement and zero help. Better off not calling them at all not like the old reliable of Sears service fleet.
Peter H, Boxford, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on November 09, 2023
Not happy at all
He seemed totally rushed, was trying to argue with me, I asked him if he was going to clean my machine because that's what it said in the description and he said no, I asked him what he was going to do for this service because it was my first time he said I'm just gonna do what I'm supposed to do but that didn't explain anything. All he kept doing was making references to when you go to a doctor's office and get a check up. That's what he was going to do to my machines was a check up. He couldn't even explain anything that he was going to do. I told him my washing machine was leaving white marks on my clothing. Then he was referencing his mother about her saying more is better and him saying no it's not and not to put too much laundry detergent in there because more is not better. I told him I wasn't doing that anyway. I still don't know what this service was supposed to entail and what he was actually supposed to do but he was in and out of here in 20 minutes or so.
Kerry D, Peabody, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 12, 2023
Not friendly
He is abrupt and not friendly .. it never feels as if he truly wants to help
Kim, Salem, MA
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on September 19, 2023
Refrigerator not working properly
I waited for over 3 weeks for the follow appointment. I told the service tech that the refrigerator would not get below 45° F. He replaced 2 parts for a water leak and did not adress the temp in the refrigerator. I am now goi g on 4 weeks with a refrigerator that does not work. I have called a&e multiple times and have not been able to talk to a real person to resolve this issue Please have some one call me asap.
Jeremiah J, Salem, MA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 14, 2023
