100 N Dartmouth Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
ZACHARY WAS A NO SHOW!!!!!
"Zachary" called my home while I was doing laundry and couldn't answer the phone. HE TOOK IT UPON HIMSELF TO CLOSE OUT THE TICKET according to the Sears representative whom I called to complain. I AM NOT HAPPY. HE JUST DECIDES TO CANCEL AND NOT TRY TO CALL ME AGAIN. UNACCEPTABLE!!!!!
Patricia C, Fall River, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 29, 2024
Did not fix the fan on the stove
Technician told my wife that he fix the confection fan on our stove but it's still not working. The only way we knew it was not working as we tried to do a deep cleaning with the stove and it rejected the cleaning because the fan is not working F 96. is the code
Wendel D, Fall River, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 11, 2023
Fridge wrongly diagnosed
I am very unhappy with service I received today from technician during my repair appt. I was giving a wrong estimate and told my compressor was no longer warranty. After I called Sears again they told me it was warranty and they send another technician that explain that my estimate was wrong to start with because I was missing parts on estimate in order to replace compressor. When new technician looked at my fridge , he was able to tell the first tech didn't do everything he was supposed to in order to diagnose and didn't put back in place some parts correctly on the compressor. He was a nice guy but the job wasn't done properly and it's not acceptable that I could have agree to a repair with wrong diagnosis, wrong price and missing parts and pay for a compressor that was still warranty. I lost my all day having to have 2 technicians in the same day trying to diagnose to repair my fridge. Very disappointed with service.
Jerrett B, Tiverton, RI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 23, 2023
Dryer repair
Dryer was diagnosed as blown fuses as it was overheating. Fuses were ordered. It took a week for the parts to come in. Technician returned replace the fuses. Dryer lasted one drying load. Not working again. We had to call seers again to have the dryer, looked at again, and requested a different technician!
Vincent C, Tiverton, RI
Customer service response - Dear Vincent thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 27, 2023
