100 N Dartmouth Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service
David was very professional and great end result. Left my house making sure everything was cleaned up.
Stacy F, Westport, MA
Service tech
Very pleasant and helpful. Explained the issues found and made suggestion to improve operation of Refrigerator.
Alan T, Portsmouth, RI
Good Service
Erick was friendly and professional. He got the job done and the refrigerator is now working as it should.
Carol C, West Wareham, MA
Fix it
Just perfect! On time professional Fast cleaned up. Keep him ! 👍
James L, Portsmouth, RI
Claire
Prompt professional, thorough pleasant patient
Claire C, S Dartmouth, MA
Good Service
Erick was courteous, professional & thorough. He did a great job explaining all aspects of the annual maintenance procedure & process
Barbara K, Portsmouth, RI
Owner
The service by Eric is fine. My problem is the telephone system you use. I have been trying to get my refrigerator fixed for seven weeks! It's impossible to get any satisfaction from Sears when I try to get answers. I am sorry I ever got involved with you.
Chris B, Westport, MA
Crap
Joseph was very friendly and nearly. However the refrigerator did not work the following day. We ar3 getting a new one that is not from Best buy and is not a Samsung
Lawrence O, Fairhaven, MA
Samsung bespoke refrigerator
The left French door it's still hanging Crooked and not level with the top of the fridge The bottom, the bottom door on the hinge is loose and if you pick up the bottom part of the door, you can literally pick it up and move it up and down and when you pull it up, it straightens in love with the door and then when you don't touch it it's hanging and he wouldn't take the door off and try to straighten it or see if there's something in there that he needed to adjust He took the top piece off, but that part isn't the loose part the loose parts the bottom, so it's still it's still not like I want to another service call someone to come and fix the door that's hanging wrong so wrong with the hinge
Sean B, Portsmouth, RI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 22, 2024
Did nothing.
I paid the fee for the service before he started. He tried to log in the serial number on the refrigerator and I guess nothing came up. He left and did nothing. Now my fridge and freezer are still broken and I have no way to keep my food and beverages cold. I have a 1 year old and can't even have milk for him.
Allison B, Acushnet, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 09, 2024
